[Resolved] I need help with the initial setup, so the plugin would recognize existing posts, pages, and custom ...

Hi,

Thank you for contacting WPML Support. It seems something went wrong during the WPML installation. If it’s a new site with no translated content, you can reset WPML and set it up again.

To do so:

=== Please backup your database and website ===

- Please go to WPML >> Support >> Troubleshooting (the link is at the bottom of the support page). >> There, click on “Reset and deactivate WPML” >> then Delete the plugin.

- After deleting all WPML data and WPML-related plugins then please install WPML plugins again and I hope now you will not face any issues.

Here is the doc for more details:
https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset

Please let me know if this resolves the issue or if you need further assistance.

Thank you

Thanks for trying it. Could you please try to follow the steps below and let me know how it goes:

1. Please take a backup of your site first for safety reasons.

2. The current WP Memory Limit on your site is 40MB. The WP memory limit needs to be increased, it's different from PHP memory. PHP memory is fine but WordPress uses 40MB as default in your site. The minimum requirements for WPML are 128MB: https://wpml.org/home/minimum-requirements/

Please add this line to your wp-config.php file to increase WP memory, wp-config.php file is located in the root of your WP install:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

You can add it anywhere in your file. I recommend placing it right before the following line:

/* That's all, stop editing! Happy blogging. */

3. Please go to WPML >> Support >> Troubleshooting page and press the below buttons:
- Clear the cache in WPML
- Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information

4. Re-save Permalinks from the Settings >> Permalinks page by pressing the Save Changes button.

5. Clear all sorts of site/server/CDN cache and see if this resolves the issue.

6. If the issue persists, please enable error reporting on your site as we need to see the details of the latest error log to understand the cause of the issue better. To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
 
define( 'SCRIPT_DEBUG', true );

After adding the above code, please try reloading the backend/frontend again, and if this process creates a debug.log file in your site's wp-content directory. Please send us its contents.

Here is a doc for more details:
https://wpml.org/documentation/support/debugging-wpml/

Kindly let me know the results,
Thank you

Thanks for trying the above suggested steps. We have recently released WPML 4.7.4, Could you please take a backup of your site and update it to the latest version. You can update it from Plugins >> Add New Plugin page, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details: https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

Sorry for the delay, I was off during the weekend (Friday-Saturday).

1. Thanks for testing that at the fresh WP site. Since the issue didn’t occur consistently on the clean site and was resolved after a simple refresh, it seems to be a temporary glitch or a site-specific condition, rather than a compatibility issue.
Let me know if the problem happens again consistently, and we’ll be happy to investigate further.

2. You don’t need an extra plugin to translate Elementor content. If you're using standard Elementor widgets that are compatible with WPML's Translation Editor, everything should work smoothly.

However, if you're using custom Elementor widgets or third-party add-ons, you might need to register those for translation. You can follow this guide for that:
https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

Let me know if you need help with that!

Thank you for your cooperation and patience