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This topic contains 21 replies, has 3 voices.

Last updated by Andreas W. 1 week, 2 days ago.

Assisted by: Andreas W..

Author Posts
October 21, 2024 at 10:20 am #16311592

laurentC-27

Background of the issue:
I need support for string translate when moving the site from dev to live. The site I need help with is hidden link. We configured by knowledge without following any documentation.

Symptoms:
After moving the site from dev to live, there is an issue with WPML's string translate feature, and we can't translate strings anymore. More details can be seen in the video: hidden link

Questions:
We trying to use "auto register string" but it only translate when function enable. If disable, text return to default lang. Also, we try to use text with domain register in code and use scan function of WPML but not work too

October 21, 2024 at 11:02 am #16311848

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Go to Dashboard > WPML > Support > Troubleshooting (link), find and click on:
"Show custom MO Files Pre-generation dialog box", a page should refresh and a popup appear that has a button that says Generate MO files, click on it and check if the translation strings work fine now.

Regards,
Drazen

October 22, 2024 at 1:12 am #16314706

laurentC-27

hi Dražen Duvnjak,

I also tried Generate MO files but it still doesn't work,
also tried removing translate and adding again, but still the same

October 22, 2024 at 8:24 am #16315706

laurentC-27

pls help to urgent support : hidden link

we tried many ways but it still not working as
"Show custom MO Files Pre-generation dialog box"

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October 22, 2024 at 11:46 am #16317199

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The issue might be that WPML has not any write permission to create its custom language files in /wp-content/languages/wpml.

Please read this guide:
https://wpml.org/faq/cannot-write-mo-files/

October 23, 2024 at 1:18 am #16319649

laurentC-27

Hi Andreas ,

We was permission for both folder and file before but still not working

Can we direct chat via skype , what's app or any tool to can slove problem ?

instead of us just judging the issue based on the image like now

Or

Pls let me know if you need any information about site .

Appreciate your quick help!

image (2).png
October 23, 2024 at 12:58 pm #16321904

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I would like to offer to take a closer look.

I am requesting temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.

If you are not able to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

October 24, 2024 at 11:37 am #16325838

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The provided credencials do sadly not allow me to acces the site:

Unknown email address. Check again or try your username.

Please verify the provided information and adjust it accordingly.

October 25, 2024 at 1:19 am #16328733

laurentC-27

Sorry, we had to delete it due to client requirement after giving it to you.
New credentials is:
***CREDENTIALS REMOVED BY SUPPORT AGENT***

October 25, 2024 at 1:30 am #16328734

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I do understand correct, that the issue occurs on the page "Certifications"?

Take note, that the content of this page will need to get translated with the WordPress Editor, as this is the translation method that you have set as preference on the original content.

I am having issues ot understand where exaclty the issue is, as I do see a completely translated page here:
hidden link

Please provide me an example of the strings that you are trying to translate.

Further, I removed the provided access credentials as they were posted publically. I have enabled the private reply form again, so that you can provide access in a secure way.

Best regards
Andreas

October 25, 2024 at 3:00 am #16328855

laurentC-27

Hi

Issue here with FR language button : hidden link

We already translate "Download CERTIFICATE "button in strings of WPML but it's not work in frontend . You can see attached

---
More details can be seen in the video: hidden link
----
Also more issue here : hidden link
I see almost translate does not work for now

16315706-Untitled1_4.png
16315706-Untitled.png
October 25, 2024 at 3:21 pm #16331378

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Your theme needs to have a textdomain declared and the same textdomain should be used for all GetText Calls throughout the theme's files.

More details:
https://developer.wordpress.org/themes/functionality/internationalization/
https://wpml.org/documentation/support/translating-the-theme-you-created/
https://wpml.org/faq/what-are-text-domains/

Please add the text domain 'pcvue' to the sytle.css file.

Example:
/*
* Theme Name: My Theme
* Author: Theme Author
* Text Domain: my-theme
*/

Then test again.

October 28, 2024 at 6:34 am #16335901

laurentC-27

Hi Andreas ,
hidden link
We just changed text domain 'pcvue' to the sytle.css file in staging but it still not work
Pls help to see attached bellow :
---
Can you help to have a real investigation ?
We already provide cms backend and FTP information for you .
So i think you can help to fully testable in source code and wpml cms backend .

image (3).png
October 28, 2024 at 9:04 am #16336638

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

It would be very helpful in this case to let us know where exactly this string was generated.

October 28, 2024 at 9:35 am #16336758

laurentC-27

Hello Andreas,
The original text is in a PHP file. Please check attachment.

Screenshot_14.jpg
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.