Our translation administrator confirmed the use of more than 26 million credits.
However, those posts are currently not translated.
Currently, there are about 190,000 credits showing up in the prepaid credit section.
1. Is this the number of credits included in the first $100 safety limit payment?
2. In the future, there will be an amount of 26 million credits (2nd payment of safety limit) that will also be included in the prepaid credit, right?
3. Is there anything to pay attention to when re-translating posts that have not been translated due to safety limit? (eg is it necessary to wait until the amount of 26 million credits is entered in the remaining credits fraction)
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
- There aren't any oher safety limits so you should not pay anything else and have a "limit" of 26M credits before being billed for it.
- if you reach the 26M credits then you'll get a popup asking to pay for them and the count of credits will be reset as it happens on the third of each month.
- Abou the prepaid credits, those are the ones of the first safety limit. you didn't use them so they were added as prepaid credit. if you haven't used these 195.000 AND you haven't used the 26M credits, then you'll have the remaining of what you haven't used as prepaid credits and will be able to use them.
if you use, let's say 10M credits, then you'll get next month 16M credits as prepaid credits.
Hello.
Thank you for you reply.
I'll report it to my manager.
A few more things I need to know:
1. Why are the two invoices made on the same day, when in June, only the 195000 part is included in the prepaid credits left, and the 26 million part is not.
2. The invoice date as you say is the 3rd of every month (or when there is a safe limit), so why do I have 2 bills on the 6th and 7th of April.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
The "normal" billing happens on the third of each month, yes. the reason why you had payments in april 5th was because of issues with the card payments on the third. i don't see any 6th or 7th april invoices or attempts to pay here, though and the screenshots only show May and June.
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Since people pay only AFTER they have used the credits, there's always a risk that people decide to stop using pay-as-you-go by the billing payment date and don't pay anything (but we actually anticipate the charges from the credits used so we would be at a loss here).
In your case the site detected you'd use more than what we can anticipate for a new user (new of the "pay as you go" service), so the first safety limit kicked in. when that happened you got yourself a "backlog" credit of more or less 195k credits.
however right afterwards the usage analysis kept growing because you still had content to translate and got yourself hitting another safety limit (Again, not because you were already translating everything but because the site analyzed you were about to translate millions of credit).
the safety limit is not used when you translate, but when the site recognizes you need to translate a certain high amount so you kind of pay for it in advance and then get yourself a deduction of credits during the billing cycle (this only happens because you're suing "translate everything" mode which first checks how many credits you need and then starts translating until you hit the safety limits).
Let me put it in an example so you understand better:
- During translate everything the site recognizes you will go over the 195.000 credits at first so it translates what we can cover right away, then presents you with the safety limit payment.
- at that moment the translation processes halts and waits for you to pay. you do so and the process is "restarted". this time the site can go over 195.000 credits while analyzing your site and discovers that you could reach Millions of credits in usage!
- The second and last safety limit is hit then and you get presented again with the option to pay in advance.
- You pay and then the site starts getting translated and starts using credits. at this point you will basically have a possible deduction of 26M + 195K credits in your next billing cycle according to your usage and you'll get the rest as prepaid credits at the end of the next billing cycle.
Let's say you translated 20M credits during that billing cycle (between may 1 and before june 1st in your specific case). you will then have 6M + 195K credits deposited as prepaid credits on the next billing cycle, more or less.
Regarding the use of credits.
According to your reply, the amount of prepaid credit added to my account in June is the amount of credit equivalent to 4000 USD after deducting the used part in May? (equivalent to about 26 million).
(I paid 4000USD, got 2 bills equivalent to 195000 and 26.6 million credits on 9/5. Then in June I got ~195,000 credits in prepaid credits)
So why in the credit usage report that I downloaded, after adding the total number of used credits, the result is only 1.6 million.
What I'm not understanding here is:
If 26 million credits have not been used, why is it not included in the prepaid credit in June?
If these 26 million credits have already been used in May, why isn't it in the usage report.
We would like to have proof of the amount of credits used equivalent to the amount paid to report to my manager.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
According to your reply, the amount of prepaid credit added to my account in June is the amount of credit equivalent to 4000 USD after deducting the used part in May?
No, that's not what i meant at all. i was just explaining how the process would work. I talked to our developers (We've been checking what exactly happened on your end) and while the safety limit was supposed to be triggered, you were also supposed to have had the 26M credited because you didn't use as many credits so we went ahead and made sure they were credited on your end + we added more credits as a token of apology.
Thank you so much.
I have confirmed the current prepaid credit number is over 35 milions.
To report to my manager, I need to know the details, the specific numbers of these more than 35 million credits:
・How many credits belong to the token for apology section.
・How many credits belong to the paid bills
Sorry but can you confirm the above information for me?
Hello there
I'm so sorry but can you check without accessing the admin screen. For security reasons, my manager does not allow access to the admin screen.
I'll create a duplicate test site and share it later.
Steps our translation admin took:
- Open tab Automatic Translation
- Select a large number of posts to auto translate
- Popup asking for payment of safe limit appears.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Unfortunately this specific feature is really dependant on the website so i can't really see it on my end, nor can i even see when you're getting the notification.
I can wait for a test site but in here you might not see the problem, however try and see if it's visible there (test site) and let me access it if it is.
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In the meantime, maybe i can check if there are issues with something in your installation and to do that could you please provide me with information about your environment by following these steps: http://wpml.org/faq/provide-debug-information-faster-support/
(please add the debug information in the related field i just enabled for you and not in the reply field)
Hello, sorry for being late
Can you tell me what can happen to wordpress or wpml memory when you work on the admin screen of our site?
For example, our error occurred when translating multiple posts at once using the bulk auto translate function. So if you also translate multiple posts at the same time, those posts will be translated and credit will be deducted, right?
In short, before granting admin screen permission, we want to know specifically what are the risks when you operate on our server?
Does the bulk auto translate operation on the test server have any effect on the live server (2 websites share translation memory)?
Thank you.
Can you turn on private message format for me once again, I forgot to send debug information. Thank you.
