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This topic contains 5 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 9 months ago.

Assisted by: Mohamed Sayed.

Author Posts
March 30, 2023 at 10:50 am #13366211
chantalM-5

1. Automatic translations were suddenly turned on in the website. I have this turned off normally. Do you know how this happened?

2. Since a couple weeks I have an issue that whenever I update a WooCommerce product in terms of price or inventory, WPML sets the translation status to "Need to translate". That's weird, because I can't translate a change in price or an inventory update. How can I turn this off?

The site is hidden link

New threads created by Mohamed Sayed and linked to this one are listed below:

https://wpml.org/forums/topic/split-wrong-translation-status-when-i-update-products/

March 30, 2023 at 7:53 pm #13370173

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

Regarding the automatic translation issue, if you mean that the content is translated automatically once you publish new content or edit existing content, please go to WPML > Settings > Translation Mode and make sure that it's set to "Translate What You Choose".

Please check here for more details about the WPML translation mode options: https://wpml.org/documentation/getting-started-guide/#how-to-translate-pages-posts-and-custom-posts

For better support, we handle one issue per ticket, so I've created a new ticket for the other issue you mentioned and we will update you here soon: https://wpml.org/forums/topic/split-wrong-translation-status-when-i-update-products/

Regards,
Mohamed

April 5, 2023 at 11:21 am #13409655

chantalM-5

Hello Mohamed,

That's not what I am asking.
I'm saying that the setting was randomly switched to 'automatic translation'. I don't want that to happen in the future so I made this ticket to ask how this happened.

April 5, 2023 at 2:35 pm #13411295

Mohamed Sayed

Hi,

From what I understand, the Translation mode was changed from "Translate What You Choose" to "Translate Everything Automatically".

If that's correct, please provide me with the steps you take before noticing this change so I can try to reproduce the issue.

I checked our forum but I couldn't find any similar reports or internal tickets escalated to our developers. Could you please confirm that no other admins on your site might be responsible for those changes in the plugin settings?

But if that's not what you mean, please send me a screenshot showing the Automatic Translation settings you mentioned.

Screenshot_1110.jpg
Screenshot_1111.jpg
April 13, 2023 at 4:17 pm #13466695

chantalM-5

Hello Mohamed,

What you are saying is correct. That is what seems to have automatically happened. The only things happening on the site is adding, editing and removing products and productcategories.

The site is not being tweaked in regards to the customizer, menu's, widgets, pages or anything else. Not even WooCommerce settings.

April 14, 2023 at 1:32 pm #13474143

Mohamed Sayed

Hi,

I'm not sure what could cause this issue, so we need to investigate it further. Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then create, edit and remove a dummy product and check if the issue happens and if any errors were saved to the debug.log log file inside the /wp-content/ directory

If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Let me know please how that goes.

Regards,
Mohamed

The topic ‘[Closed] I'm having 2 separate issues’ is closed to new replies.