Issue with Leybold Vacuum for Space research Japanese digital brochure

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Tagged: Translation Service

This topic contains 5 replies, has 3 voices.

Last updated by Ahmed Mamdouh 5 months ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
June 3, 2024 at 2:54 pm #15698250
maartenH-13	Background of the issue: I am trying to resolve an issue with the Leybold Vacuum for Space research Japanese digital brochure. RWS will contact you with more information. The issue is in the WPML/SDL connector. Symptoms: No specific symptoms, errors, or unexpected behavior reported. Questions: The issue is in the WPML/SDL connector. RWS will contact you but needed a ticket number first.
June 3, 2024 at 2:58 pm #15698274
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, As per request, the ticket link is as follow: https://wpml.org/forums/topic/issue-with-leybold-vacuum-for-space-research-japanese-digital-brochure/ Please keeps us posted. Thank you. Mateus
June 3, 2024 at 4:30 pm #15698677
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this issue. Could you please send me a screenshot from the jobs tab with highlights on the jobs that have the issue? You can access the jobs tab from the website dashboard by going to WPML -> Translation Management -> Jobs. Best regards, Ahmed Mamdouh.
June 4, 2024 at 7:56 am #15700041
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, We were able to spot the issue, we found some exceptions in our logs and we are now working on fixing it with the RWS team. Best regards, Ahmed Mamdouh.
June 5, 2024 at 12:54 pm #15706926
maartenH-13	Hey Ahmed, It appears that this was not the only issue. RWS / the client resolved their issue meanwhile (removing the wrong characters from the XML), but the task is still not picked up. The XLIFF is valid now. Can you please check?
June 5, 2024 at 5:36 pm #15708284
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, I can see that the jobs status is delivered, could you please check and confirm if you still have any other issues? Best regards, Ahmed Mamdouh.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.