Home›Support›English Support›[Assigned] Issue with RWS/SDL connector: translations don't get picked up RWS
[Assigned] Issue with RWS/SDL connector: translations don't get picked up RWS
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
Background of the issue:
I am trying to send translations to RWS through the SDL connector. It worked previously, but now the ID returned is 0. This issue has occurred before due to a connection/network problem between RWS and WPML. You need to check and align with RWS (Nigel Watson). Please provide the ticket ID. This ticket will be handled by RWS.
Symptoms:
Translations don't get picked up by RWS. The ID returned is 0.
Questions:
Please provide the ticket ID so that I can pass it on to RWS.
This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.
I managed to access the website dashboard successfully and I checked the Issue.
after investigation, I can see 2 main problems:
Problem 1:
As shown in the screenshot you mentioned that the TP-ID = 0, Which means that the jobs are corrupted somehow, I followed the below steps to re-connect the TPID with your jobs:-
1- Go to WPML-> Support then click on the "troubleshooting" link.
2- Then I added your WPML job IDs in the text field next to the "Fix WPML Translation Jobs "tp_id" button as shown in the screenshot.
3- After that I went WPML-> Translation Management and I clicked on "check status and get translations" button.
And once I did this, I found that the jobs' status is canceled and here comes the second issue.
Problem 2:
After that, I checked the job status from the RWS side and I found that all of the mentioned jobs were within the batch "Vintage Productions DTC|WPML|en" and all the jobs in this batch were canceled due to an error with the language pairs configured to your project in RWS, the error is:
The project options does not support target languages: [\"sk-SK\", \"da-DK\", \"fi-FI\", \"hu-HU\", \"nl-NL\", \"pl-PL\", \"sv-SE\", \"tr-TR\", \"vi-VN\", \"nb-NO\"]"
So, I'll check the issue with RWS through email and notify you once we have any updates.
