This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is using the WPML plugin and noticed that their balance of automatic translation credits is showing as "0" despite only using 54,333 credits out of the 90,000 credits initially available.
Solution:
We recommended the client to check their Automatic Translation Usage Report by navigating to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. We provided a link to the documentation where they can find more information on how to access past invoices and usage reports: Automatic Translation Invoices.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us in the WPML support forum: WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 year, 4 months ago.
Assisted by: Mihai Apetrei.
