This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to translate content from English to Chinese and Persian using the WPML plugin with the Senion theme by ThemeMascot, which was not officially compatible with WPML. The translation attempts resulted in untranslated pages and broken page layouts.
Solution:
We advised the client that the Senion theme by ThemeMascot is not officially compatible with WPML. We recommended contacting the theme's support for assistance or considering a switch to a theme that is officially compatible with WPML, which can be found at https://wpml.org/theme/. For the existing setup, we used the Multilingual Tools plugin to create translation configurations for the homepage, which were added in WPML -> Settings -> Custom XML Configuration. However, the translations did not appear on the frontend, and the pages displayed as 404 errors. We suggested replicating the issue on a clean WordPress installation to further diagnose the problem with our compatibility team.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
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This topic contains 32 replies, has 0 voices.
Last updated by 8 months ago.
Assisted by: Carlos Rojas.
