This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing a 500 Internal Server Error when trying to switch languages on their website.
Solution:
First, we recommended a workaround involving adding code to the
functions.php
file, which the client confirmed was effective. We clarified that 'temporary' means the solution will work as long as the code remains in place.
Next, we suggested the client perform a conflict test by:
1. Deactivating all plugins except WPML to see if the issue persists, indicating a possible plugin conflict.
2. Switching the theme to a default WordPress theme like Twenty Twenty to check for a theme-related issue.
We also provided a link to a known errata that could be related to the issue:
If these steps do not resolve the issue or if the solution provided does not seem relevant, we encourage the client to open a new support ticket for further assistance. For additional support, please visit our WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 4 replies, has 2 voices.
Last updated by 1 year, 8 months ago.
Assisted by: Bruno Kos.
