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This topic contains 4 replies, has 3 voices.
Last updated by Osama Mersal 1 year, 7 months ago.
Assisted by: Mohamed Sayed.
Author | Posts |
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June 17, 2023 at 3:38 pm #13844017 | |
julieb-9 |
hidden link While in the ENGLISH version of the website, if I click on a link in the menu, the website switch to french |
June 18, 2023 at 12:22 am #13844439 | |
Mohamed Sayed |
Hi there, I see the issue happens with one menu item only "OUR EXPERTISE". When I checked this page I couldn't switch the language to English, so probably the translation is not complete. Please go to Pages > All Pages and edit the translation of this page then make sure it's 100% complete. If that didn't help please try the following: 1. Please increase the WordPress Memory Limit. According to the site's debug info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default and the minimum requirement for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/) You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line: /** Memory Limit */ define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M' ); 2. Make sure that you have a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML Let me know please how that goes. Kind regards, |
June 18, 2023 at 5:07 pm #13845963 | |
julieb-9 |
Aloha! |
June 18, 2023 at 9:33 pm #13846371 | |
Mohamed Sayed |
Hi, I would need to request temporary access (WP-Admin) so I can investigate this issue further. Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: Privacy and Security when Providing Debug Information for Support: |
June 20, 2023 at 6:19 am #13855503 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Since Mohamed is on vacation today, I will replace him here in the forum. I hope this is OK for you. I checked the issue and found a redirection rule in Tools-> Redirections, which caused the issue. (Kindly check the attached screenshot) I deleted it, so please check the English page and let me know if it works correctly. If it doesn't work correctly, please try to change the English page slug and check the issue. Best regards, |