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This topic contains 4 replies, has 3 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Mohamed Sayed.

Author Posts
June 17, 2023 at 3:38 pm #13844017

julieb-9

hidden link

While in the ENGLISH version of the website, if I click on a link in the menu, the website switch to french

June 18, 2023 at 12:22 am #13844439

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

I see the issue happens with one menu item only "OUR EXPERTISE". When I checked this page I couldn't switch the language to English, so probably the translation is not complete.

Please go to Pages > All Pages and edit the translation of this page then make sure it's 100% complete.

If that didn't help please try the following:

1. Please increase the WordPress Memory Limit. According to the site's debug info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default and the minimum requirement for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

2. Make sure that you have a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Let me know please how that goes.

Kind regards,
Mohamed

June 18, 2023 at 5:07 pm #13845963

julieb-9

Aloha!
I changed the Memory Limit, the page is now 100% translated... still have the issue : hidden link

June 18, 2023 at 9:33 pm #13846371

Mohamed Sayed

Hi,

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

June 20, 2023 at 6:19 am #13855503

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Since Mohamed is on vacation today, I will replace him here in the forum. I hope this is OK for you.

I checked the issue and found a redirection rule in Tools-> Redirections, which caused the issue. (Kindly check the attached screenshot)

I deleted it, so please check the English page and let me know if it works correctly. If it doesn't work correctly, please try to change the English page slug and check the issue.

Best regards,
Osama

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