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[Closed] Losing filter function of "Product Filter by WBW" in secondary language

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
May 4, 2023 at 10:03 am #13584789

eliadN-2

Primary language SWEDISH
Secondary language ENGLISH

I am trying to:
Have the filter function full out in the translated version. The filter includes 3 variations.
1. Choose category (woocommerce category)
2. choose tag (woocommerce tag)
3. Choose sub tag (woocommerce tag)

In the translated version (english) the first filter is missing.

Link to a page where the issue can be seen:
Swedish fully working: hidden link
English not working: hidden link

I expected to see:
the first filter (category) on the translated page as well.

Instead, I got:
an empty space

Not missing category swedish website .png
missing filter in translated version of website.png
May 5, 2023 at 5:39 am #13590661

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

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