Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have two Mailchimp forms with different IDs for different languages on your site, but both language versions are displaying the form only in English.
Solution:
We recommend translating the Mailchimp form ID using the WPML String Translation. You can do this by navigating to the WPML String Translation page in your WordPress admin area. Here is how you can proceed:
1. Go to your WordPress dashboard.
2. Navigate to WPML > String Translation.
3. Find the strings related to your Mailchimp form IDs and translate them into the respective languages.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Kor 8 months, 1 week ago.

Assisted by: Kor.

Author Posts
August 20, 2024 at 4:21 pm #16087757

alexanderK-149

Background of the issue:
I have two Mailchimp forms with different ids (mc4wp_form id) for different languages on my site hidden link. I am trying to display the forms in their respective languages hidden link. The form is translated to another language and published but the second language pages still show the English version

Symptoms:
On both language versions of the site, the form is showing only in English.

Questions:
Why is the Mailchimp form not displaying in the correct Mailchimp form language on the second language version of the site?
How can I ensure that the Mailchimp form displays in the correct language for each version of the site?

August 20, 2024 at 5:06 pm #16087926

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting in touch.

To clarify, are you looking to display a different form for each language, or would you prefer to show a single form that has been translated into another language?

August 21, 2024 at 8:41 am #16089236

alexanderK-149

Hi I need two forms in different language, each form for its language

August 21, 2024 at 9:00 am #16089390

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Usually, we would only use a single form and translate it. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site for me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

August 21, 2024 at 3:00 pm #16091144

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like you'll need the premium version hidden link of the plugin if you wish to create a separate form for your different language. The free version is limited to one form.

August 21, 2024 at 5:38 pm #16091891

alexanderK-149

I don't need more than one form and I don't need a premium version therefore. And this form can be translated in other language with WPML. But for some reason it doesn't work for me.

This is the plugin that is required for multilingual form.

https://wpml.org/documentation/related-projects/mailchimp-for-wordpress-multilingual/

August 21, 2024 at 6:55 pm #16092018

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you please check now? hidden link

August 22, 2024 at 6:49 am #16092856

alexanderK-149

Amazing! It works now 🙂 What was the issue?

August 22, 2024 at 7:15 am #16092920

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've translated the Mailchimp form ID here hidden link to fix it.

August 22, 2024 at 9:33 am #16093817

alexanderK-149

Fantastic! Very Helpful! The issue is resolved