[Resolved] Media Translation Does Not Seem to Be Working

Thank you for the access.

I am working on this and 'll analyze things in the context of your questions. And 'll get back to you as soon as I've some progress or information.

Thank you for your patience and my apologies for the delay, I was off yesterday due to bad health.

However, I've resumed working on the site again and checked more things. But I need to deactivate unnecessary plugins, as well as, switch to a standard theme.

I also need to turn off automatic translation temporarily to run a few tests.

Please let me know if this is OK to try the above mentioned on this site?

I just checked the translation of "How to Choose a Walk In Bathtub" (hidden link) and found that there was no image in ATE but then I checked in Translation Management and could see that Images are available, just like it was shown in the documentation.

See attached image.

You need to select the checkbox on left side of the page or post, like you select to send it for translation. When you select it, you 'll see the images included in the content, which you can further select to send for a translation.

Please note that you can only translate the image meta information while translating the rest of the content on your post or page (if there's any present in your content where you added the image). For translating an image (i.e. using a different image on translation), you'll need to go to Media Translation and translate each image accordingly. Unfortunately there's no select all option in this case.

It is important to note that the image texts from the Media Library are only copied over the first time you insert an image into a post or page. If you want to make a change to the Alt Text, Caption, and Title attribute of an image already inserted into a post or page, you need to do it from the post editor. You can then update the translation automatically or in the Advanced Translation Editor. (https://wpml.org/documentation/getting-started-guide/media-translation/#:~:text=It%20is%20important,Advanced%20Translation%20Editor.)

My apologies for missing the 1st question, I got focused on image problem in ATE and TM (Translation Management).

Here are the answers:

1.) It does not harm how may time you run the process by clicking "Start" button. It won't do anything for already processed images. However, it 'll still try to iterate over processed images. But if they are processed it will just result in taking time and no new duplication.

So no need to wipe the tables in DB.

2.) Unfortunately that's how it is for now. I discussed the matter with my team and we understand that when there are so many images (like in your case), the task becomes time consuming. I'll create a feature request for this issue, by splitting it into a separate ticket. So we can keep track of it accordingly (https://wpml.org/forums/topic/split-feature-request-about-select-each-image-individually-in-tm/).

3.) There seem to be a problem, let me explain:

3.1) If a product is in the draft, images do not appear. For example, this product (Ella Escape Two Seat Tub 36″x72″,... as seen in your recent screenshot) was in draft. So as soon as I published it and checked again, I can see images in TM.

3.2) For another product (i.e. Transfer30 Wheelchair Accessible Walk-In Bathtub – 30″W x 52″L soaking, no jets+ Ella 5- piece fact fill faucet), it was already published. I just resaved it and then images appeared in TM.

3.3) For Pages, the above mentioned (3.1 and 3.2) do not seem to work. I published and resaved a couple of these from draft, without any luck.

So for #3, I'll have to escalate the issue to our 2nd tier team for a detailed investigation. I need a copy of your site having minimal setup like:

IMPORTANT: Take full backup of your website and database beforehand.

A) Deactivate all plugins except WPML's, WooCommerce and WP Bakery (page builder).
B) Take a copy of your site using Duplicator plugin.

Please see https://wpml.org/faq/provide-supporters-copy-site/ for more details.

I've set your next reply as private to share this information safely, in case if you want to create and provide the package yourself. Or allow me to take one.

1) When you click start button, it performs the operations for existing media content based on the selected options, details are at https://wpml.org/documentation/getting-started-guide/media-translation/#id5.

If you are looking from dev perspective, I'll recommend opening a separate ticket providing more explanation about it.

In a nutshell, please note that WPML Media Translation doesn’t duplicate any files on your site. Duplication here means that new entries are created in the database with your translated image captions, titles, meta text, and other information.

2) It has already been filed at https://wpml.org/forums/topic/split-feature-request-about-select-each-image-individually-in-tm/ and there's no ETA so far. Feel free to add your thoughts to the ticket.

3) Thank you for clarification, I've escalated this issue and 'll be dealing in this very ticket. I'll update you as soon as I hear back from the 2nd tier team.