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[Waiting for user feedback] Media translation of a picture works on Homepage, not on subpages

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

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This topic contains 3 replies, has 0 voices.

Last updated by Otto 1 week, 3 days ago.

Assisted by: Otto.

Author Posts
February 11, 2025 at 10:51 am #16690646

wolfgangH-22

Background of the issue:
Ich versuche, Medien zu übersetzen. Das Bild über den Empfehlungs-Videos wird auf unserer Homepage übersetzt, nicht auf den Unterseiten. Link zur Seite, auf der das Problem zu sehen ist: hidden link

Symptoms:
Die Medienübersetzung wird nur auf der Homepage angezeigt, nicht auf den Unterseiten.

Questions:
Warum wird die Medienübersetzung nur auf der Homepage angezeigt und nicht auf den Unterseiten?
Wie kann ich die Medienübersetzung auf allen Seiten aktivieren?
February 11, 2025 at 4:42 pm #16692939

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I noticed that you created this ticket in the English support forum. If you prefer, I can transfer your ticket to a German-speaking supporter so you can receive assistance in German. However, I will still reply to your issue here in English. Please let me know how you'd like to proceed.

Regarding your issue:

You mentioned that the media translation works on the homepage but not on the subpages.

In the example page you've provided I can see different images per language. Did you manage to fix it? Please check the screenshots attached.

If it's not fixed, can you please elaborate a bit more on how to see the problem?

Anyway, I'll provide here some general advice that may help:
❌ Please make a full website backup before proceeding ❌
<ol>

  • Ensure the images are properly translated in WPML’s Media Translation tool. You can follow this guide: How to translate media with WPML.
  • Edit the original subpages and verify the images are correctly inserted. Then, update the translations to ensure the changes are applied.
  • Clear your website cache to ensure the latest changes are displayed.

    • </ol>

    Please let me know how it goes, and I can guide you further.

    Best Regards,
    Otto

    CleanShot 2025-02-11 at 13.40.10.png
    CleanShot 2025-02-11 at 13.40.19.png
    February 12, 2025 at 4:40 pm #16697937

    wolfgangH-22

    yes, it works on those pictures, and that is fine.

    But on the Testimonial section the pictures over the Videos are not "translated". So it shows the persons from the english page, but when clicking on it another person is in the video.
    February 12, 2025 at 5:44 pm #16698508

    Otto
    Supporter

    Languages: English (English ) Spanish (Español )

    Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

    Thanks for the explanation.

    So, in the "Many thanks for your reviews​", the videos are properly translated but the video thumbnails are not, right?

    Can you please try the solution suggested in this other ticket:
    ❌ Please make a full website backup before proceeding ❌

    https://wpml.org/forums/topic/elementor-video-poster/

    Let me know if this helps, please.

    Best Regards,
    Otto