Missing content after import of translation service

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author	Posts
February 4, 2023 at 9:11 pm #12961351
womens-studiesO	Tell us what you are trying to do?We did a translation test with the tirs party translator service LAT Miltilingual. After having imported the translations, we have some page with missing content, white pages and links that are not working anymore. Is there any documentation that you are following? Yes as much as we can. We are new using WPML. Is there a similar example that we can see? Yes we can provide snapshots and access to the staging site. What is the link to your site? hidden link A user access needs to be created.
February 6, 2023 at 3:09 am #12964895
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi there, Thank you for contacting WPML support, I'd be happy to help you with this issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ Also, please share the XLIFF file that you received from the translation service, I will try to import it on my end. Look forward to your reply. Thanks
February 7, 2023 at 2:43 am #12973267
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Thank you for the feedback. I see that issue. It happens because of the test translation, it translates the shortcode [tribe_events] to [AbcAbcAbcAbcAbc_A so the event translation page only displays the string. You can take a look at the file job-277.xliff and this screenshot hidden link Then I go to WPML > Settings > Translation Editor section > Switch to the option "Classic Translation Editor" and edit the translation > copy the shortcode "[tribe_events]" and save changes. Please check this screenshot hidden link Now you can see the translation event page works as well hidden link In general, I think the test translation works correctly, some page content is translated with the dummy content and it displays on the translation page as it is. Look forward to your reply. Thanks
February 7, 2023 at 5:09 am #12973715
womens-studiesO	Hi Long, I now understand thank you! I have a questions related to the element that are translated. When I send pages to transate, what is the best way to choose what kind of elements are to be translated? For example, I obviously don't want to translate shortcode. Thank you! New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/split-missing-content-after-import-of-translation-service/
February 7, 2023 at 6:26 am #12973839
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Thank you for your feedback. We can handle one issue/question per ticket only so if you have another issue/question, please create a new ticket for that. I can help you to split your new question into a new one. If you see the main issue of this ticket "missing content after import of translation service" resolved, please mark this ticket as Resolved. Thanks.

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