Missing Footer Style and Contact form

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with changing the language of the footer template in Betheme. After changing the language, the footer design reverts to the default WordPress footer, and the contact form becomes invisible.

Solution:
If you're facing similar issues with the Betheme footer translation, we recommend manually translating the footer as automatic translation might not work correctly. For detailed guidance, please visit Translate pages with WPML and Muffin Builder.

Additionally, consider creating a separate footer for each language. You can find more information on managing translations for different pages at Using Different Translation Editors for Different Pages.

For the issue with the contact forms not displaying, ensure you have installed the necessary WPML addons for the plugins you are using (CF7 and WPForms Lite). Detailed instructions can be found here:

If these solutions do not resolve your issues or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Compatibility

This topic contains 3 replies, has 0 voices.

Last updated by janekP 4 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
March 4, 2025 at 5:20 pm #16775339
janekP	Background of the issue: I am trying to find out how to change the footer template language. After changing the language, my footer design is replaced with the stock WordPress footer design. Also, the contact form is not visible. Symptoms: Footer design changes to stock WordPress design after language change. Error: 'Contact form not found.' Questions: How can I change the footer template language without losing the design? Why is the contact form not visible after changing the language?
March 5, 2025 at 11:08 am #16777972
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Please note that with Betheme you need to translate manually, while automatic translation may not work correctly. See hidden link for details. I'll also recommend checking the following: - https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/#frequently-asked-questions - https://wpml.org/errata/betheme-bebuilder-content-not-available-in-translation-editor/ You may also need to create a different footer for the other language(s), please see https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ for details. For the forms question, I see you're using 2 different plugins (CF7 and WPForms Lite), both of these require the relevant WPML addon, so you can then translate the forms as needed. Please see following for details: - Contact Form 7: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/ - WP Forms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/ Please note that we can handle only one issue per ticket, if you need more help with the forms I'll recommend opening a separate ticket for more to the point help. While in this ticket, please feel free to let me know about Betheme footer issue after trying the above mentioned. Regards.
March 6, 2025 at 5:12 pm #16784822
janekP	Downloaded CF7 addon and translated Contact forms but issue still remains.
March 7, 2025 at 5:37 am #16786058
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
March 7, 2025 at 6:14 pm #16789615
janekP	Opened Betheme Global English footer templatee and changed the contact form.