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This topic contains 7 replies, has 2 voices.

Last updated by Andreas W. 1 year, 8 months ago.

Assisted by: Andreas W..

Author Posts
September 14, 2023 at 6:52 pm #14399351

michaelT-105

Tell us what you are trying to do? wp multilingual cms slow down the page very much. I have unactivate the plugin and the site works fast but the menu need the plugin. What to do?

Is there any documentation that you are following? Our webhotel oderland did tell us that it was this plugin which slow down the site.

What is the link to your site? hidden link

September 17, 2023 at 4:00 am #14407341

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Hello,

Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

PHP MemoryLimit 512M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

Now, verify the current settings at WPML > Support > WordPress. Then complete the translation again.

These settings can be limited directly by your hosting provider, so I recommend you contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.

---

Further, please update our plugins to the latest available versions at Plugins > Add new > Commercial > Search for WPML Updates.

Guide:
https://wpml.org/faq/install-wpml/#checking-for-updates

(the latest updates to solve a known performance issue between String Translation and WordPress 6.3.1)

If this will still not solve the issue, please let me know.

Best regards
Andreas

September 21, 2023 at 9:46 am #14436921

michaelT-105

Now our webhotel has put define('WP_MEMORY_LIMIT', '256M');
The site has 16 in prestanda page speed insight, now plugini is activated.
Its terrible.

September 21, 2023 at 9:57 am #14437149

michaelT-105

Can you get into my site if you get my personal login to pianostammare.se?

September 21, 2023 at 6:46 pm #14441777

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

September 21, 2023 at 7:03 pm #14441797

michaelT-105

***CREDENTIALS REMOVED BY SUPPORT AGENT***

September 21, 2023 at 7:10 pm #14441833

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please take note that you published the access credentials publically and I removed this information from your last comment.

We are not allowed to access any site by using information that was not specifically submitted in the private response form on this ticket.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Best regards
Andreas

September 21, 2023 at 7:59 pm #14442187

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Seems the issues on your site were related to this known problem:
https://wpml.org/errata/wordpress-6-3-performance-issues-with-string-translation-in-specific-scenarios/

Updating our plugins has solved the issue, as far as I can confirm.

Let us know if further assistance about this matter is needed.

Best regards
Andreas