This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is using the WPML plugin with a pay-as-you-go account and has encountered an issue where despite recent payment, they receive an error message stating 'You do not have enough credits, please ask the owner to buy more.' This occurs even though the next automatic payment is scheduled for the following month.
Solution:
1. Navigate to WPML → Translation Dashboard in your WordPress admin.
2. Attempt to translate a page again. When the 'not enough credits' message appears, look for a 'Get more credits' link or similar.
3. Click the link to be redirected to WPML’s payment portal and complete the payment process for additional credits.
4. After confirming the payment, credits should be available immediately, allowing you to continue your work.
If you still encounter issues after payment, try logging out and back in, or refreshing your dashboard to sync the credits.
If the solution provided does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 6 months, 3 weeks ago.
Assisted by: Kor.
