Problem: The client is using the WPML plugin with a pay-as-you-go account and has encountered an issue where despite recent payment, they receive an error message stating 'You do not have enough credits, please ask the owner to buy more.' This occurs even though the next automatic payment is scheduled for the following month. Solution: 1. Navigate to WPML → Translation Dashboard in your WordPress admin. 2. Attempt to translate a page again. When the 'not enough credits' message appears, look for a 'Get more credits' link or similar. 3. Click the link to be redirected to WPML’s payment portal and complete the payment process for additional credits. 4. After confirming the payment, credits should be available immediately, allowing you to continue your work. If you still encounter issues after payment, try logging out and back in, or refreshing your dashboard to sync the credits.
If the solution provided does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is using a pay-as-you-go account for WPML automatic translations and has reached the $100 threshold, which requires a special payment to continue. However, the client is unable to find the payment button to proceed with translations. Solution: 1. Create a full site backup. 2. Navigate to Plugins -> Add new -> Commercial tab and check for updates, ensuring all WPML plugins are up to date. 3. Clear any existing cache memory. 4. Attempt to send another content for translation or go to WPML -> Translation Dashboard -> Translation Tools tab. A pop-up window should appear, allowing the client to make the necessary payment and continue with the automatic translation.
If this solution does not resolve the issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
