[Resolved] My Page content are not getting translated

Hi,

Reference to our recent chat, looks like you got disconnected while I waited for a long time and finally moved to this ticket.

I want to confirm that if it is OK to deactivate the plugins in the site? I need to deactivate except WPML to investigate the issue.

I can see that translations are present and content was translated correctly but somehow not rendering correctly on frontend.

Please let me know.

Thanks.

Thank you for the updates. I'll continue further with the investigation and 'll update you accordingly.

P.S.: I'll be off for the weekend and 'll be able to attend on Monday.

Thank you for your patience and cooperation. I was able to find and fix the problem, for example, hidden link.

Looks like the existing pages were created (or converted) somehow which used Classic Editor and didn't have correct structure. This caused following problems:

- Content isn't shown as translated on frontend.
- New changes in default language (within these classic editor contents) aren't updating in the translation editor.
--- So the translations on the frontend are simply showing the default language content.

I tested by creating a new test page (hidden link) where I used Classic Editor block and this worked just fine (hidden link). So the existing pages, using the same Classic Editor blocks have either incomplete or corrupted page structure.

To fix this, I edited hidden link in default language and converted the classic editor to blocks, saved the page and updated Arabic translation manually in Advanced Translation Editor (ATE). Several new content appeared in the editor which needed translation. I used Google Translate to translate that content manually and completed the translation to 100%. While previously translated content was already available in the ATE due to Translation Memory.

And Arabic translation of the said page, hidden link, now working as expected. All you need is to simply send this page again for translation (for rest of the languages) and all translations of this page should work as expected on the frontend.

To fix for all other pages or posts having this issue, please follow these steps:

- Edit the page in default language.
- Click anywhere in the page content (except top heading).
- Click "Convert to blocks" to convert old/classic editor content to proper blocks and fix all the structural issues (see attached).
- Save the page.
- Repeat these steps for all pages.
- Go to WPML -> Translation Management.
- Select these pages.
- Send for automatic translation and wait for translations to complete.

A few points to consider:
- Since these pages have already been translated, sending again 'll not cost additional credits (due to Translation Memory as mentioned above).
- Additional credits may be charged, only if, there were new content added in these pages, which may not be appearing properly previously. But I believe either there 'll no additional charge or a minimal for the new content (as detected by the ATE).

P.S.: I have switched to "Translate What You Choose" mode in WPML -> Settings -> Translation Mode, to stop auto-translate and haven't consumed any credits (did my translation tests manually). Remember to switch to "Translate Everything Automatically" mode accordingly.

Thank you for confirming and glad the issue is resolved.

For the slugs, I'll recommend checking this guide https://wpml.org/documentation/getting-started-guide/translating-page-slugs/#translate-page-and-post-url-slugs. However, generally you can control slug translation in WPML as following:

- Go to WPML → Settings. Scroll to Translated documents options.
- Under Page URL, choose the desired option.
- Click Save.

So this option is regarded for any new content you translate.

For the existing pages, you can simply try the following:

- Edit the translation.
- In ATE (Advanced Translation Editor), look or search for the slug.
- Correct as needed.
- Complete the translation.
- If that doesn't work, then open the content for editing in original language.
- Switch to the other language from top admin bar.
- Click "Edit anyways" if asked.
- From the sidebar, look for the page slug or URL, click it to edit.
- Change and save as needed.

If you need more help on this, I recommend opening a separate ticket/chat because as per forum policy we can only handle one issue per ticket/chat. So you can get more to the point help, without mixing up several issues in one long ticket.