[Resolved] My website is showing the wrong language, so on an English page I see italian

Thank you for your patience and cooperation.

I was able to find the reason of the problem. This is due to the WPRentals Cache. Although cache is disabled in WPRentals Options -> General -> Theme Cache but still if I clear the cache using the top admin "Clear WPRentals Cache" on frontend, it regenerates the cache in the language we're currently on.

So all those parent level taxonomy labels (from Features & Amenities) are shown in that particular language. The child level taxonomy labels are fine.

Please hidden link">watch my screen recording to understand the problem.

The next step is that I'm going to take the theme from your staging site and 'll try to reproduce the issue in a fresh sandbox site of my own. This way I'll be able to identify (or rule out any possibility of) if the problem is only happening in your server (or DB) or can be reproduced elsewhere.

And based on that, I'll check with my team and escalate the matter accordingly.

Please allow me some more time. I'll keep you posted on this.

Thank you for your patience and cooperation.

I've setup everything in hidden link">this sandbox site (one-click login). However, I'm waiting for our test license to activate the theme, so I can then adjust and save theme settings to continue forward.

In the meanwhile, if your license allows, please feel free to activate the theme in the above mentioned site.

Thank you for the updates.

Is it possible for you to temporarily revoke the WP Rentals license from your staging/test site and apply to the sandbox site? Unfortunately we're not able to get a licensed theme so far. Our contact is away until next 2 weeks (approximately).

So instead of delaying, I just need to activate the theme and check in the sandbox that if the issue is reproducible plainly (or out of the box). In this case, I'll be able to escalate with the copy of my sandbox site.

If issue doesn't happen in the sandbox site, then 'll need the copy of your staging site for escalation.

In either case, once it is confirmed in the sandbox site, you can revoke your license to be used in your own sites. Our teams can take care of the rest later on.

Please let me know.

Thank you for the updates.

Sure let's wait for them, however, if there's more delay or not possible, I'll take a copy of your staging site and 'll escalate.

Please let me know when you have some more info.

Thank you for the updates and I was able to reproduce the issue.

I've escalated the issue to our 2nd tier team for further investigation. Please keep your staging site active as well, so our team can check in there too as needed.

I'll update you as soon as there's more to it.

Please accept our apologies for the delay, as the issue is still being investigated and is with our 2nd tier team. However, I'm checking again and 'll update you as soon as there's some information available.

Thank you for your patience and cooperation.

Thank you for your patience and cooperation.

Our team identified the problem, which is coming from the theme not taking care of transients properly (even when you deactivate the theme cache in "WPRentals options > General > Theme cache"). So they offer the following fix:

- Open the /wp-content/themes/wprentals/libs/taxonomy_functions/taxonomy_transients_functions.php file
- Look for line 35
- Replace:

    // Create unique key based on taxonomy and args
    $args_hash = md5(serialize($args));

- With:

    // Create unique key based on taxonomy and args
    $args_hash = md5(serialize($args));
    // WPML Workaround for compsupp-8069 
    if ( class_exists('Sitepress') ) { 
        $current_lang = apply_filters( 'wpml_current_language', NULL ); 
        $args_hash .= '_' . $current_lang;
    }

- Save the file and recheck.

I've applied this to the staging site and it seems to work fine.

Please check and confirm.