Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by Andreas W. 1 year, 10 months ago.

Assisted by: Andreas W..

Author Posts
March 2, 2023 at 10:17 am #13153293

piotrG-6

When adding a translation plugin the process could not be completed.
The system cannot complete the scan. Scans all the time.

2.JPG
1.JPG
March 2, 2023 at 11:26 pm #13159121

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

PHP MemoryLimit 2048M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.

After adjusting the limit, try to scan again for new strings.

If this will not solve the issue, please let me know.

Best regards
Andreas

March 3, 2023 at 6:06 am #13160479

piotrG-6

Thank you. I put the code in the config.php file but it didn't work. It still spins and doesn't go any further. The problem may be with the client's server, we have an identical work page for this project and it works there without a problem. I reported to the client to upgrade the PHP version on the server because it is 7.3.33 but they do not really want to do it. Could this also cause a problem? I don't know what else we can do.

March 3, 2023 at 8:52 pm #13167061

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you and take note, that creating such a package requires sufficient available space on your server.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas

March 6, 2023 at 9:37 am #13176685

piotrG-6

I have recorded a bug video, please give me private access then i send a link.

March 7, 2023 at 2:17 pm #13190215

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

If you still encounter a problem during saving this could be due to a too low value of MaxInputVars.

To increase the PHP limit for max_input_vars you need to edit either php.ini or .htaccess file. Let us say that you want to increase max_input_vars value to 10000. You could do one of the following:
add or edit the line:

max_input_vars = 10000

to php.ini
add or edit the line:

php_value max_input_vars 10000

to .htaccess

If you do not have permission to change your server settings you can ask your hosting provider to increase the value of MaxInputVars.

In case of any doubt please contact your hosting provider and ask for assistance.

If this will still not solve the issue, take note that the private reply form is enabled again.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas

March 14, 2023 at 12:22 pm #13242309

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

When trying to scan for strings I get a 403 Unauthorized Error on the Dev Tools Console.

This means the server's firewall seems to be blocking access to our IPs.

- wpml.org
- cdn.wpml.org
- api.wpml.org

Please ask your hosting support, to whitelist our IP, and also enabled ModSecurity, and enable the PHP eval() function, in case they are disabled.

Please also forward this information to the hosting support:
https://wpml.org/home/minimum-requirements/

Best regards
Andreas

March 24, 2023 at 7:58 am #13320721

piotrG-6

hi, I received information from the hosting that the indicated addresses are not blocked on their side.

March 25, 2023 at 3:57 am #13327995

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I took today a copy of your site by using the plugin "All In One WP Migration".

On my virtual server, I can not confirm the reported issue, which means that this problem is specifically related to your hosting and/or server setup.

I would suggest you once more reach out to the hosting support about this problem and ask for a closer revision of this issue.

A further explanation of the error that I see on the website can be found here:
https://wordpress.org/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-11/

Best regards
Andreas

test.png

The topic ‘[Closed] not translate plugin – The process could not be completed.’ is closed to new replies.