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[Resolved] ocean wp footer

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the translated versions of their OceanWP theme footer.

Solution:
The issue is solved by following the below doc: https://wpml.org/documentation/theme-compatibility/build-multilingual-wordpress-sites-using-oceanwp-theme-and-wpml/#translating-custom-templates

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket with us: WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Noman 1 year, 1 month ago.

Assisted by: Noman.

Author Posts
April 26, 2024 at 7:21 pm #15571964

philippR-29

hi,
in my last ticket, i kindly received help to enable the translation of my ocean-wp-footer. unfortunately, i don't see the translated versions of it.
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April 28, 2024 at 8:37 am #15573551

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow the below steps and see if this resolves your issue:

1. Please take a backup of your site first for safety reasons.

2. We have recently released WPML 4.6.10, could you please update it to the latest version.

You can update it from Plugins >> Add New plugin page, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details:
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

3. Please make sure to update all outdated plugins and theme to the latest version.

4. Please make sure you have followed the step-by-step instructions from the below doc to translate the OwecanWP theme footer: https://wpml.org/documentation/theme-compatibility/build-multilingual-wordpress-sites-using-oceanwp-theme-and-wpml/#translating-custom-templates

5. If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you
April 28, 2024 at 11:21 am #15573839

philippR-29

Wow, wonderful, thank you. I just worked through your provided info link (https://wpml.org/documentation/theme-compatibility/build-multilingual-wordpress-sites-using-oceanwp-theme-and-wpml/#translating-custom-templates) - and that solved the issue. updates were not necessary. I had to work with the newly created ID-numbers of the translated footers and insert them in the string translation. Thank You for Your help! Have a nice day