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This thread is resolved. Here is a description of the problem and solution.

Problem:
A product with French as the default language was being incorrectly translated into Spanish instead of English, despite Spanish not being an active language on the site.
Solution:
1. We recommended checking the active languages in WPML settings to ensure Spanish was not enabled.
2. We suggested checking for stray Spanish translations in the trash and deleting them if found.
3. We advised updating WPML plugins and verifying the correct language mapping for English.
4. We instructed the client to edit the product in the original language, make a minor change, save it, and update the translation.
5. The issue was resolved after resending the product for automatic translation.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by Carlos Rojas 1 week, 5 days ago.

Assisted by: Carlos Rojas.

Author Posts
April 20, 2026 at 4:55 pm #17981850

alexandreP-31

One productt in my account (french default languagea) is being translated into Spanish is stead of English. We do not use Spanish in our website.
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Link to the Loom video:hidden link

April 22, 2026 at 9:24 am #17986790

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

I kindly ask you to follow these steps:
- Create a full site backup
- Update the WPML plugins in Plugins -> Add new -> Commercial tab
- Flush any cache memory that might exist
- Go to WPML -> Languages -> Click on the 'Edit languages' link on the first section -> Make sure the English language is mapped as English
- Edit the product in the original language -> Make a small change to the content -> Save the changes and update the translation

Can you tell me the results of the steps described above?
Regards,
Carlos

April 22, 2026 at 9:59 am #17986975

alexandreP-31

I did each todo but the translation is again in Spanish...
I've done this more than 5 times...

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We do not have Spanish in our website.

April 22, 2026 at 11:45 am #17987362

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your message and for sharing the product URL where the issue can be seen.

I kindly ask you to share the access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue and double-check the WPML configuration.

Please confirm you have created a full site backup that you can restore if necessary.

April 23, 2026 at 10:31 am #17989888

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for sharing the information requested.

The issue was solved after resending the product for automatic translation. Can you confirm that the problem was solved?

April 23, 2026 at 1:47 pm #17990456

alexandreP-31

Thanks, i tried to send translation many times... weird.
Thanks for your help.

April 23, 2026 at 2:11 pm #17990511

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

I'm happy to hear that the issue was solved.

Please don't hesitate to contact us if you need our assistance in the future with WPML. We are here to help 🙂

Have an excellent day!