Our site is very slow because of the WPML Media Plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's site is experiencing slow performance, taking nearly 13 seconds to render each page, potentially due to the WPML Media Plugin.
Solution:
We recommend creating a new staging site and performing the following steps:
1) Navigate to WPML >> Settings >> Media Translation.
2) Click on the Start button and wait for the process to complete.
3) Go to WPML >> Support page, and click on the Troubleshooting link.
4) On the Troubleshooting page, click on the following options in the Clean up section, waiting for confirmation after each:

Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Set language information
Fix WPML tables collation
Assign translation status to duplicated content
Fix terms count
Fix post type assignment
Cleanup and optimize string tables

If this solution does not resolve the issue, please open a new support ticket with us.

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Tagged: Performance

This topic contains 58 replies, has 3 voices.

Last updated by Bigul 1 year, 9 months ago.

Assisted by: Bigul.

Author	Posts
January 4, 2024 at 5:36 pm
prajwalM	Our site is very slow because of the WPML Media Plugin. It takes nearly 13 SECONDS TO RENDER EACH PAGE NOW... Can we safely disable this plugin? Is there an easy way to check if we done any "Media Translations"? Link: hidden link
January 4, 2024 at 6:21 pm #15152711
prajwalM	I still need assistance please send me all ticket chat on my new email which I updated now.
January 5, 2024 at 12:50 am #15153129
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, The WPML Media Translation add-on can be safely disabled if not using a different image per language. You can find more information regarding this here: https://wpml.org/documentation/getting-started-guide/media-translation/#understanding-when-to-use-wpml-media-translation What are your results when disabling the add-on plugin?
January 5, 2024 at 9:20 am #15153636
prajwalM	See after disabled the add-on media translation plugin our website load faster
January 5, 2024 at 10:41 am #15153989
prajwalM	Any Update on this ?
January 5, 2024 at 1:26 pm #15154706
prajwalM	Anyone working my request??
January 5, 2024 at 10:28 pm #15156307
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Yes, your ticket is assigned to a supporter, myself in this case. Please note that your ticket is currently in the standard email support queue meaning that you will receive a reply once a supporter has reviewed it and replies rather than immediately compared to chat support. Hope this clears up the reason for the wait between responses. Now regarding the WPML Media and performance. If you are not using a different image per language or not planning to then please proceed to deactivate the WPML Media add-on as it's not required. If you are however, please let me know and we can debug the performance issue further. P.S I have attempted to access the staging site, but Wordfence has flagged my IP. Go to WPML->Media Translation -> from within there you can verify if you are using a different media per language or not, but it sounds like you are not using this feature at the moment.
January 8, 2024 at 10:44 am #15159681
prajwalM	Hi Team, I still need assistance. Regards, ATS Team
January 8, 2024 at 10:46 am #15159700
prajwalM	We cannot directly delete the wpml media translation add-ons first our aim to debug the exact issue. Our website is in 8 languages and we don't want to take any risk without knowing the exact issue. If you need the wp admin login then let me know.
January 9, 2024 at 1:31 pm #15164738
prajwalM	Hello Bobby, I still need assistance. Regards, ATS Team
January 9, 2024 at 1:33 pm #15164742
prajwalM	Hi Bobby, Dropped an email regarding the wp-admin access credential please check and get back to me as soon as possible. Regards, ATS team
January 9, 2024 at 2:46 pm #15165301
prajwalM	Hi Bobby, Dropped an email regarding the wp-admin access credential please check and get back to me as soon as possible. Regards, ATS team
January 9, 2024 at 9:04 pm #15166596
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I am still having issues with the login, see the screenshot, please. Also, what is your current timezone, possibly can find a supporter that is in the same timezone as you for faster responses
January 10, 2024 at 6:10 am #15167242
prajwalM	Hi Bobby, India Standard Time Time zone in Mumbai, Maharashtra (GMT+5:30) Wednesday, 10 January 2024, 11:40 am Regards, ATS Team
January 10, 2024 at 6:12 am #15167243
prajwalM	Are you following the steps mentioned in the email?