This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is using the Oxygen Builder plugin with WPML to build a website and is encountering issues with special characters in French translations. The characters appear correctly in the WPML Translation Editor, but not on the live site. This issue is only present on pages, not posts.
Solution:
We acknowledge that Oxygen Builder is not fully compatible with WPML at the moment. We are working with the Oxygen team to improve this. There is a known issue with non-Latin characters being encoded in translations, which might be related to the client's problem. We recommend checking with the Oxygen team if they are aware of this specific issue and if it will be resolved in the upcoming Oxygen 4.7 update. In the meantime, the client has found potential workarounds using code blocks provided by a third party:
- First gist: Uses the same template for translations and conditionally displays the correct language using string translations.
- Second gist: Offers similar functionality to the first gist but applies it globally.
Please note that these workarounds are not official solutions from the Oxygen team, and they may not be suitable for all users. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you continue to experience issues, please open a new support ticket with us.
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Last updated by 1 year, 4 months ago.
Assisted by: Bruno Kos.