[Closed] Page performance issues

Hi there,

I will add the first reply before this ticket is assigned to one of my colleagues.

Make sure you have a backup before following the steps below.

For now, there are a few practical steps that you can take to see if you experience improvement on your website.

1- Follow the steps below and deactivate the Adjust ID function if your theme does not need that:

https://wpml.org/documentation/support/creating-multilingual-wordpress-themes/language-dependent-ids/

2- Go to WordPress Dashboard > WPML > Settings > Post Types Translation and set the post types that you do not want a translation for to "Not Translatable".

3- Troubleshooting:

Go to "WordPress Dashboard > WPML > Support > Troubleshooting (link)".
- Click the buttons annotated in the screenshot below one by one and wait for each button process to finish:
https://wpml.org/wp-content/uploads/2020/10/7206941-buttons.png

Also click the optimize String Translation table button and finally click the Clear Invalid string button which will redirect you to a page that you can delete unused/invalid strings.

4- Go to wpml > string translation and scroll down and make sure the “Track where strings appear on the site” option is off.

5- Always disable caching and security plugins when testing, especially if there is more than one caching or security plugin used at the same time.

6- Deactivate WPML Media plugin if you do not translate the image themselves. If you need to translate only the alt text and description you do not need the WPML Media

7- Deactivate WPML CMS Nav if you do not use it

Get back to us with the result and we will follow up.

Thanks.

Hi Pawel,

It could be a slowness issue caused by one of the plugins not being compatible with WPML or some theme code. Can you please follow the next steps and let me know how it goes?
❌ IMPORTANT: Please backup your database and website before proceeding ❌

1. Update WPML plugins to the latest version, specifically WooCommerce Multilingual 5.3.1 (https://wpml.org/faq/install-wpml/#checking-for-updates)
2. Install the Query Monitor plugin (https://wordpress.org/plugins/query-monitor/).
3. Check the load time and the number of queries in the top bar. Load time has "s" and queries "Q".
4. Disable all WPML plugins and check load time and the number of queries.
5. Disable all other plugins and leave active only WPML plugins, switch to a WordPress default theme. Check again.
Please let me know how it goes and share each result with me and read more on the documentation https://wpml.org/tutorials/2019/10/analyze-performance-issues-with-query-monitor/

Look forward to your reply.
Thanks

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

Hi,

Our 2nd tier supporter sees the SQL query below is running many times:

UPDATE rxcwpx_options
SET option_value = '1702881107'
WHERE option_name = '_transient_timeout_wpml_sso_user_e9536bf6bf_1bcc2c43e0e9cb61182ad4846a751c94c31863adab9c98c3bb61aee0f33c68f6'

Please contact your hosting support, ask them to disable the object caching and recheck this issue.

Thanks.

Hi,

You are checking the issue on your live site, not the staging site that you shared. Please confirm that the object cache is disabled on the staging site also.

According to your screenshot, I see you are using the Network tab of the browser to check the loading time. It could be slow down by some reasons like internet speed, domain resolution, hosting ... You can check the page loading on your hosting only again with the Query Monitor as I mentioned above:
- With WPML
- Without WPML
on the staging site to find what causes the issue and apply the solution to your live site later.

Look forward to your reply.
Thanks