Pages not yet trasnlated

This thread is resolved. Here is a description of the problem and solution.

Problem:
Since June 21, 2024, the client has been trying to automatically translate three pages into English and German, despite having sufficient credits, the translation process remains incomplete.
Solution:
If you're experiencing a similar issue, we recommend trying the following steps:
1. Attempt to replicate the issue on a staging site. If the issue does not occur there, proceed to the next step on your live site.
2. Deactivate the following plugins:
- Head, Footer and Post Injections
- Font Awesome
3. For one of the problematic pages, follow these steps:
- Edit the page in the default language.
- Add "V2" to the title and update it.
- Remove the "V2" and update the page again.
- Navigate to WPML-> Translation Management
- Select the page and send it to translation.
- Go to WPML-> Translation Management-> Translation Basket and complete the process.
- Finally, go to WPML-> Translations and translate the page.

This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 35 replies, has 2 voices.

Last updated by Mohamed Amine Samet 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author	Posts
July 18, 2024 at 7:18 am #15970442
Mohamed Amine Samet	Hello, I have not yet received your response. I would appreciate it if you could check in to the staging site. With great affection,
July 18, 2024 at 7:41 am #15970508
Osama Mersal	Hi, Our second-tier support team is still investigating the issue. I'll update you as soon as they reply. Thanks for your patience Best regards, Osama
July 18, 2024 at 7:51 am #15970626
Mohamed Amine Samet	Hi, Thnak you for your response. Best regards,
July 18, 2024 at 1:30 pm #15972786
Osama Mersal	Hi, Could you please go to WPML-> hidden link">Translations, and try to translate the "Contacter notre service RH" page? After completing the translation, please check it's saved correctly. Best regards, Osama
July 18, 2024 at 2:37 pm #15973208
Mohamed Amine Samet	Hello, The page is correctly translated to English at hidden link. Thank you. Best regards,
July 18, 2024 at 3:05 pm #15973319
Osama Mersal	Hi, In order to fix the issue for the problematic pages, please check the following steps: 1- Edit the page in the default language 2- Add "V2" to the title and update it 3- Delete the "V2" and update the page 4- Go to WPML-> Translation Management 5- Select the page and send to translation 6- Go to WPML-> Translation Management-> Translation Basket and complete the process 7- Go to WPML-> Translations and translate the page Best regards, Osama
July 19, 2024 at 8:24 am #15976684
Mohamed Amine Samet	Hello, I appreciate your assistance. I follow this steps for the page hidden link. In WPML-> Translations, it mention that traduction is in progress. Should I wait ? Best regards,
July 19, 2024 at 10:01 am #15977239
Osama Mersal	Hi, Please click on the take and translate button. Best regards, Osama
July 19, 2024 at 10:49 am #15977570
Mohamed Amine Samet	Hi, I'm doing that. It stills in progress. Should I wait or there are an issue ? Best regards,
July 20, 2024 at 1:06 pm #15981422
Osama Mersal	Hi, The staging login URL is not working. Would you please share it again to run the following test on the staging site? 1- Deactivate all the plugins except WPML CMS. 2- Switch for a moment to a WordPress default theme like Twenty Twenty-one. If the issue is gone, activate them one by one to see which one is causing an interaction issue. ❌ Please backup your database before performing the above test ❌ Best regards, Osama
July 22, 2024 at 8:36 am #15985576
Osama Mersal	Hi, The login URL does not work when deactivating the plugin. Could you please provide a username and password? Best regards, Osama
July 22, 2024 at 10:01 am #15985962
Osama Mersal	Hi, Thanks for the access details. Please try to reproduce the issue on the staging site. If it didn't happen, please deactivate the following plugins on your live site. Head, Footer and Post Injections Font Awesome After that, please apply the following steps on one of the problematic strings: 1- Edit the page in the default language 2- Add "V2" to the title and update it 3- Delete the "V2" and update the page 4- Go to WPML-> Translation Management 5- Select the page and send it to translation 6- Go to WPML-> Translation Management-> Translation Basket and complete the process 7- Go to WPML-> Translations and translate the page Best regards, Osama
July 23, 2024 at 8:16 am #15991157
Mohamed Amine Samet	Hi there, I appreciate your help. I attempted to do that, however the staging site only has two pages that are not translated into de language: hidden link hidden link I believe this is the case, but I also attempted manual translation. On the staging site, I saw that you had turned off the following plugins: Head, Footer and Post Injections Font Awesome In order to translate these pages on live site, should I deactivate them on the live site? Best regards,
July 23, 2024 at 8:19 am #15991161
Osama Mersal	Hi, If the issue doesn't happen on the staging site, please deactivate those plugins on the live site and check the issue. Best regards, Osama
July 23, 2024 at 8:55 am #15991478
Mohamed Amine Samet	Hi there, A few pages are translated since I disabled these plugins on the live site. I can't do that, though, for the remaining pages. If so, it's because I don't have credit. I appreciate you explaining the situation. Best regards,