Post type translations not saving

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Tagged: Exception

This topic contains 29 replies, has 2 voices.

Last updated by Andrey 1 year ago.

Assisted by: Andrey.

Author	Posts
October 18, 2023 at 12:28 pm #14604087
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I do not know what exactly causes this. As an idea that some string in WPML → String Translation causes the conflict. You may want to review slug translations in WPML → String Translation and delete anything suspicious. Before proceeding with any changes, please back up your database first.
October 18, 2023 at 4:50 pm #14607173
johnS-9	I am sorry but I am not sure what I am supposed to be looking at. Could you pass this ticket to a senior member of staff as we urgently need this looked into please? I am happy to privately share the WordPress logins to the staging site if this will help locate the issue. Thanks
October 19, 2023 at 9:40 am #14613227
johnS-9	Hi Andrey, Is it possible to get someone to look into this as soon as possible? Thanks
October 19, 2023 at 2:58 pm #14616971
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Yes, the access details should help to overview the issue. I noticed that you didn't provide them. I am going to activate the private message for the following reply.
October 19, 2023 at 8:27 pm #14619177
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Your WPML String Translation is outdated that can cause the conflict. You have to update WPML 4.6.7 and add-ons to benefit from the latest bug fixes and improvements. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Let me know if the issue persists after an update has been done.
October 20, 2023 at 8:59 am #14621931
johnS-9	Hi Andrey, As mentioned to your colleague, I had updated both WordPress and all the plugins locally and this issue still persisted. There is something else going on here which we can't understand from our side. Please can you copy this site locally and try this out/debug this and let me know?
October 23, 2023 at 9:31 am #14635197
johnS-9	Hi Andrey, I wondered if you have been able to replicate this issue or resolve it? Thanks
October 23, 2023 at 10:25 am #14636613
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I'm sorry that you ran into trouble with this. I do not need to copy the site as you use outdated WPML plugins. WPML String Translation plugin that you are currently using doesn't belong to WPML 4.6.6, so it doesn't work correctly on your site. You need to update them all so we can keep looking at the issue if it exists after an update has been done.
October 25, 2023 at 9:57 am #14659347
johnS-9	Hi Andrey, as previously stated, I had updated all plugins and WP locally and still ran into this issue. I have updated the plugins on the staging link for you now to see too. Please continue to investigate further.
October 25, 2023 at 1:52 pm #14661727
johnS-9	We need this urgently looked into please. It has been over a week and there is still no update and we are concerned as this feature is required to make updates to the site.
October 25, 2023 at 1:58 pm #14661783
johnS-9	As mentioned, when the string translations plugin is deactivated, this feature then works fine and the translations aren't reset. Please set this site up locally if any plugin changes are required from your side (as this staging site is shared with the client). Please also reference all the other post types as these are all working fine with translations.
October 25, 2023 at 7:09 pm #14664315
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the updates. Could you please update WPML plugin to the latest version 4.6.7? This will expedite the process of troubleshooting the issue. You mentioned that you tested locally, but I have to check this first on your site.
October 26, 2023 at 9:29 am #14668643
johnS-9	Hi Andrey, sure, I can confirm that the staging site is using version 4.6.7 now and still has the same issue. Please let me know the next steps.
October 26, 2023 at 11:08 am #14669593
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you a lot. I will check this further and let you know as soon as I know more.
October 26, 2023 at 2:54 pm #14671857
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I noticed that the issue occurs when Yoast SEO plugins are activated. Are you doing any custom Yoast work? Could you please activate a default theme and register there a CPT Collections?