Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 1 voice.

Last updated by Thomas Maier 2 months ago.

Assisted by: Andreas W..

Author Posts
May 28, 2025 at 9:13 am #17082316

Thomas Maier

Background of the issue:
I am trying to translate strings from the 'Restaurant reservation' plugin on my site hidden link using WPML. I have already scanned the whole plugin in 'Localisation of themes and plugins'.

Symptoms:
I cannot find the strings for translation in the string translation section. Specifically, the string 'Telefonnummer (mit Vorwahl)' is not translating to 'Telefono (con prefisso)'.

Questions:
How can I find and translate the missing strings in the 'Restaurant reservation' plugin using WPML?

May 28, 2025 at 11:19 am #17083067

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Please follow the steps described in this guide: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ to find and translate strings that don't appear in String Translation.

Let us know if you need further assistance.

May 28, 2025 at 11:48 am #17083162

Thomas Maier

Hello Carlos,

I already did all of this but still i cannot find this field.
Can i send you the login details so that you can have a look?

The support from the plugin send me this text below. So maybe i need to create this XML files but i have never done this.

"To translate Custom Fields using WPML, you may need to create your own XML configuration file for WPML. This will help WPML recognize and properly translate the custom fields from our plugin. WPML provides detailed guidance on setting up language configuration files here: https://wpml.org/documentation/support/language-configuration-files/"

Would appreciate your help.

May 28, 2025 at 3:03 pm #17084269

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

May 28, 2025 at 6:18 pm #17085143

Thomas Maier

I found a workaround.