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[Closed] Problem with a translation

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This topic contains 1 reply, has 0 voices.

Last updated by Osama Mersal 1 month ago.

Assisted by: Osama Mersal.

Author Posts
April 5, 2025 at 3:08 pm #16900047

andreaA-55

Background of the issue:
I tried to translate a page from ITA to ENG using WPML Multilingual CMS. I received an automated email from WordPress indicating a fatal error caused by the WPML plugin. I was directed to visit my website (hidden link) and the specific page where the error was caught (hidden link) to check for visible issues. I was also advised to contact my host for further assistance and informed about WordPress's 'recovery mode' (hidden link). The issue can be seen on this page: hidden link.

Symptoms:
WordPress detected a fatal error with the WPML Multilingual CMS plugin. I was unable to complete the translation from ITA to ENG as expected.

Questions:
What caused the fatal error with the WPML Multilingual CMS plugin?
How can I resolve the translation issue from ITA to ENG?
April 7, 2025 at 11:20 am #16903841

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

Please provide the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for the following line:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then, try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.
It would be great if you could paste your debug.log to https://pastebin.com/ and provide me with that link.

Best regards,
Osama

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