Marsel Nikolli
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Hi,
Thank you for providing the missing folder.
I've escalated the issue to our 2nd tier support team to further troubleshoot the issue.
I'll update you as soon as I have feedback.
Regards,
Marsel
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Marsel Nikolli
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Hi,
The team is still working on your issue but it seems that the issue happens even with all the WPML plugins deactivated.
Can you please tell me if the website was initially created using Elementor or not (maybe it was created using another non-Elementor theme and you are not re-creating it using Elementor)?
Looking forward to your reply,
Marsel
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miroslavN
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Hi,
thank you for information that your team working on my problem.
My page was started on woodmart theme and elementor from beggining.
Everything /posts, produtcs, pages/ was working with elementor correctly, and all problems starting with installation WPML String Translation plugin. After that it started hiding texts in some elements in posts, pages and products descriptions... I see that sections exists, but nothing in this sections (no texts, images.. )
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Marsel Nikolli
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Thank you for the info.
I'll update you as soon as I have a feedback from the team regarding the issue.
Regards,
Marsel
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Marsel Nikolli
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Hi,
Can you please try activating the theme Woodmart on your website and check if the issue with Elementor persists?
* The team tested and after setting the Woodmart theme the elements showed up in the Elementor editor.
Looking forward to your reply,
Marsel
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miroslavN
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Okay, license on woodmart theme was reactivated on imedical.sk and all problems are on page still...
If you need license for testing - I can write license number - but I dont know how to send here personal message...
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Marsel Nikolli
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I would need temporary access to your site's WP-admin to investigate this issue. Please create an administrator user using any email address you prefer.
Please fully back up your site (files and database) and confirm it in your next reply.
Your next reply is set to private for you to provide the username and password details.
* We managed to install the Woodmart theme on the sandbox and if you visit the following page, you'll see that it's working correctly: hidden link
Thanks,
Marsel
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Marsel Nikolli
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Hi,
When I try to access your website I get the message shown in the attached image, can you please check and let me know if anything is needed on my end?
Thanks,
Marsel
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miroslavN
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The basic protection of the CMS administration against attacks from other countries is now INACTIVE.
If you need make disable/enable plugins, or other significant changes, please do it after 15:30 (UTC/GMT +2 hours)
Thank you
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Marsel Nikolli
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Thank you, I was able to access the site and I noticed that you are using a Woodmart child theme.
Would it be possible to check if the issue persists by activating the Woodmart parent theme on your website?
* That would help checking if the issue might be caused by any custom function that you might have in use on the child theme.
Let me know how it goes,
Marsel
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miroslavN
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Okay, good point, I will try it after 15:30 (UTC/GMT +2 hours).
I will write you - thank you
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Marsel Nikolli
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Sure, take your time.
Let me know if you have any questions or need any assistance.
Regards,
Marsel
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miroslavN
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okay, I switched theme to original woodmart (from child theme) and same result.
I tried remove all my css, js, all code from functions.php and nothing helped 🙁
I tried downgrade php to 7.4 and same result...
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miroslavN
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Hi, Can I assist you with any new idea ? I really need result my problem... my problem takes almost 3 weeks and it is big problem for my ecommerce...
If you need try something on my page, just do it... I have always backup of my page every 24hours.. thank you
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Marsel Nikolli
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Hi,
Sorry the late reply, I've checked your website (some random posts) and I am able to edit the posts in Elementor (content is showing correctly).
Did you made any change or the issue is still persisting on your end?
Please, if possible share a screenshot/video with me showing the issue.
Looking forward to your reply,
Marsel
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