Product Category count are not sync

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Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: Bug

This topic contains 26 replies, has 0 voices.

Last updated by Bruno Kos 5 days, 12 hours ago.

Assisted by: Bruno Kos.

Author	Posts
January 19, 2026 at 2:44 pm #17742983
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	In my quick tests, it seems to have worked properly. I tried this with hidden link, check my screenshots, it would seem that categories got in sync. I can see that you already applied the code changes. And when I returned the category the count is also in sync: hidden link hidden link Can you tell me where does it fail here?
January 20, 2026 at 2:14 am #17744412
YUNG KAM HOI	Please check with the video: hidden link The category count not sync is effect on current promotion?
January 20, 2026 at 7:37 am #17744777
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I tried several WPML and WooCommerce troubleshooting options, and eventually the Current Promotion category was synchronized successfully: hidden link Could you please confirm the following: * Based on your tests, does our workaround work correctly for other categories? * In other words, does this issue occur only with the Current Promotion category? * If so, could you delete that category along with its original and translations (you can remove them from hidden link, then recreate them and check whether synchronization works properly, as it does for the other categories?
January 21, 2026 at 1:49 am #17748657
YUNG KAM HOI	Based on your tests, does our workaround work correctly for other categories? Yes. In other words, does this issue occur only with the Current Promotion category? Seem only Current Promotion category have this problem. remove them from hidden link, then recreate them and check whether synchronization works properly Yes, i did it but not work! Still have the problem in category count not sync.
January 21, 2026 at 2:07 am #17748660
YUNG KAM HOI	I have been try to add other new category "今期優惠1" & "Current Promotion1" or other name to test. But same problem in new added category, category count not sync.
January 21, 2026 at 7:57 am #17749053
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I apologize for the trouble, but I've tried again for another category and it works as well, please check the video: hidden link I've tried for this category: hidden link In particular for this product: hidden link This is the translated category: hidden link Can you try the same for the exact same product and category and show me in the video? Let's see if we will get different results for the same product and category.
January 22, 2026 at 2:59 am #17752343
YUNG KAM HOI	Please check. hidden link Hope can help you to find out the problem.
January 22, 2026 at 7:17 am #17752483
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	May I ask you reproduce this first: hidden link So do as I did exactly with that URL and directly for this product: hidden link I need to understand if this is failing in your case because of quick edit you used to change category or something else.
January 22, 2026 at 8:09 am #17752561
YUNG KAM HOI	Yes, i did it. If i add product to other existing category and remove the product form the category, which is fine the category count(sync). But when i add a new category, category count will not sync. I have try to edit product to select the new category & un-select the category from edit product.(no sync) Also i have try to use quick edit product to select the new category, edit product to un-select the category.(no sync) Same problem.
January 22, 2026 at 8:44 am #17752706
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Ok, so you mean this? * When using existing product categories, adding and then removing a product works as expected and the category count stays in sync across languages. * The issue only occurs when the category is newly created. Scenario where it fails (based on your test): 1. Create a new product category (with translations). 2. Edit a product and assign it to this new category. 3. Save the product. 4. Edit the same product again (or use Quick Edit). 5. Remove the new category and save. In this case, the product is removed correctly, but the category count does not update/sync across languages. Scenario where it works (our test): * The same steps using an existing category that was already created and translated. So both results are correct — they are just triggered by different conditions (new category vs existing category). Could you please confirm: * The category was newly created before assigning it to the product * The issue only happens now with new categories, not existing ones Once confirmed, we’ll escalate this exact reproduction case to the next tier for further investigation. Thanks for your patience.
January 22, 2026 at 8:51 am #17752715
YUNG KAM HOI	I confirm: * The category was newly created before assigning it to the product * The issue only happens now with new categories, not existing ones
January 22, 2026 at 9:11 am #17752809
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	This issue has been escalated to WPML developers and I reported that other scenario as well. I will keep this thread updated as soon as I get any new information from them! The fix may end up in WPML Multilingual & Multicurrency for WooCommerce 5.6.0, but I don't have the exact date for it.