Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
This product exemplifies what happens when WPML String Translation is ENABLED.
Curious thing is that when enabled, only works on the translated language.
Why does it work in the original language but not in the translated language when WPML String Translation is ENABLED? It works in both languages when the plugin is DISABLED.
Welcome to the WPML support forum. I will do my best to help you resolve the issue.
I am getting the expected result for this product in my local copy after the following steps: hidden link
1) Upgrade to the latest version of plugins (including WPML & WooCommerce Multilingual)
2) Deactivated all other plugins except WooCommerce
3) Switch to the WoodMart parent theme
4) Deactivate & reactivate the String Translation plugin
5) Update WooCommerce Database
6) Activate the rest of the plugins as a group of 3-4 plugins
7) Switch to the WoodMart Child theme
So just to make sure, are you facing the similar issue with products in the original language other than hidden link? Please confirm.
Thanks Bigul. Let me try and I'll get back to you asap.
On my earlier email, I also informed that the media translation is not working. We translate images but changes does not reflect on the translated page.
You can check on my initial post where I have enclosed some images of the translation and how is not working. Did you have time to have a look at that issue??
Thank you for the feedback. We will wait for your updates on this. We are still working on the media translation bug and will get back to you as soon as possible in the original ticket. Please wait.
I follow all these steps below and nothing happen. Single product page keeps returning a blank page!
1) Upgrade to the latest version of plugins (including WPML & WooCommerce Multilingual)
2) Deactivated all other plugins except WooCommerce
3) Switch to the WoodMart parent theme
4) Deactivate & reactivate the String Translation plugin
5) Update WooCommerce Database
6) Activate the rest of the plugins as a group of 3-4 plugins
7) Switch to the WoodMart Child theme
So just to make sure, are you facing the similar issue with products in the original language other than hidden link? Please confirm.
It happen on both original and translated page! This only happen when 2 conditions apply:
1/ The Custom Single Product Page is enabled (part of Woodmart Theme)
2/ The variable product has 3 or more variations.
Thank you for the feedback. Please check the attached images. It is loading as expected in our local copy (we made this copy of the site without media files to reduce the backup file size). So, a couple of requests for tracking this.
1) Please share a screenshot for a better understanding of the following page settings
The Custom Single Product Page is enabled (part of Woodmart Theme)
If Custom Page is disabled, the product works fine.
2) Please share the URL of the products having similar issues
