Product Links are Broken and Not Directing to Translated Version

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Tagged: Bug

This topic contains 72 replies, has 3 voices.

Last updated by tannerT 2 months, 4 weeks ago.

Assisted by: Itamar.

Author	Posts
July 4, 2024 at 7:19 am #15889554
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Our second-tier supporter tried to check things on your site but reported the following. The current situation is that if I try to access the site - it tells me 'File not found' or for the Spanish site - SSL handshake failed Cloudflare error 525 So we cannot test it in that way. Please see the attached screenshot. If you think it is a bug caused by WPML, we must get a copy of your site. For this, we need your permission to install a plugin like Duplicator or All In One Migration. Please agree if you want us to proceed. Regards, Itamar.
July 5, 2024 at 5:18 pm #15899700
tannerT	The site is working, proceed
July 5, 2024 at 8:15 pm #15900114
tannerT	Please note that all links in the footer of hidden link will also take you out of es.ellasbubbles.com and back into ellasbubbles.com And the products still take you to 404. With exception to this one which actually takes you out of spanish and back into english: hidden link
July 5, 2024 at 8:27 pm #15900156
tannerT	Changing Admin Panel Default Language to es-us while inside of the edit admin of several products (I cannot change language on the frontend because of the another issue being experienced in an additional ticket that is getting nowhere if you want to take a look at that. It is my only other issue): hidden link hidden link hidden link So the links changed to: hidden link hidden link hidden link I then opened those pages in a new window: I GET 404 PAGE NOT FOUND FOR THESE PRODUCTS. SO LIKELY RELATIVE TO THE OTHER TICKET. b.) Testing a different manner. I started by accessing es.ellasbubbles.com. I tested the products and pages that do seem to not be affected by the issue in another ticket: - All of the links in the footer take me outside of es.ellasbubbles.com (so can't test this either. not sure if this is relative to the other ticket, dropping a comment there as well). What a mess
July 7, 2024 at 9:20 pm #15908295
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I must have your explicit consent to install a plugin like Duplicator Pro or All In One Migration, which will enable me to take a copy of your site and escalate it to our second-tier supporters. Can I proceed, please? Regards, Itamar.
July 8, 2024 at 2:03 pm #15913830
tannerT	Nearly on page 3 of this support ticket and nothing has been done; despite my consistent emphasis of urgency You have "Explicity" approval to proceed Itamar
July 8, 2024 at 2:04 pm #15913831
tannerT	Explicit Approval Granted
July 9, 2024 at 10:14 am #15919698
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Thanks! I installed the All-in-One WP Migration plugin on your site and took a copy of it. Then I deleted the All-in-One WP Migration plugin. This issue is nw escalated to our second-tier supporters. We'll keep you updated here n any news about this issue. Regards, Itamar.
July 9, 2024 at 1:26 pm #15921053
tannerT	On standby, as we cross a "2 week resolution time" for a critical issue
July 11, 2024 at 1:45 pm #15935586
tannerT	+ 2 more days with no resolution for a critical issue [All of this interaction is being logged internally for legal and review purposes]
July 11, 2024 at 2:42 pm #15935933
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I've passed on your reply to my superiors. Regards, Itamar.
July 12, 2024 at 1:50 pm #15942869
tannerT	+ 1 more day1 with no resolution for a critical issue [All of this interaction is being logged internally for legal and review purposes]
July 14, 2024 at 3:23 pm #15950402
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Our second-tier supporter had no luck installing your site's package. It hung without completing. So he asked me to create new packages with the Unlimited All-In-One Migration plugin and exclude what's not needed. I did it and sent him the new package. We'll keep you updated here on any news regarding this issue. Regards, Itamar.
July 15, 2024 at 2:27 pm #15954943
tannerT	+5 more days with no resolution on a critical issue
July 15, 2024 at 7:06 pm #15956404
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Tomorrow, I should have an answer for you. Thank you for your patience. Itamar.