Our second-tier supporter and the compatibility team cooperated on this issue and found that a combination of two things caused it.
A. The special characters (inches symbole) in the name of products. For example:
banera-acrilica-con-puerta-petite-28″x52″-71x132cm-tecnologia-de-doble-drenaje
You should remove those characters from the product's name.
B. There is a known issue with the RankMath plugin. Please read about it in the following link and apply the workaround.
Our compatibility team said it would be great if you could report this to the author of RankMath and provide a duplicator package so they can implement a definitive fix. They also explained that the problem only occurs in specific scenarios, so we can't reproduce it in a clean install. We are also not allowed to share customer data with other companies.
The problem is not with links like that: hidden link. They are showing alright. The problem is with links that contain special characters—for example, the translation of the above product into Español (U.S.).
hidden link
This link is resulting in a 404 page.
However, the same product French translation that contains no special characters is shown correctly.
hidden link
If you think there is no connection between the special character in the slug, then please explain to us why: hidden linkwhich contains no special character is working properly, and it is a translation.
And then why: hidden linkwhich contains a special character %e2%80%b3 (″) is NOT working properly.
Please note that my weekend is Friday through Saturday, and I'll be able to see your reply and answer on Sunday.
Got it, so you are exclaiming that if there are special characters in the TRANSLATED link, then the original product (even if it does not have special characters), will forward to a 404 instead of the special character TRANSLATED link
To test this theory, I simply
1.] Visited the edit page of the translated product "Petite": hidden link
2.] Took the " out of the URL and updated. So that converted:
banera-acrilica-con-puerta-petite-28″x52″-71x132cm-tecnologia-de-doble-drenaje
to
banera-acrilica-con-puerta-petite-28x52-71x132cm-tecnologia-de-doble-drenaje
3.] Visited the non-translated version of the product: hidden link
Used the dropdown to change the language to Spanish (now that there are no special characters in the URL)
CONFIRMED WORKING
To Test Bouncing Out of Spanish I simply:
1.] Visited ellasbubbles.com and changed my language to spanish (es.ellasbubbles.com)
2.] Clicked on "Petite" under the "Bañeras con Puerta de Acero Inoxidable" section
CONFIRMED NOT WORKING
With this in mind, I believe we may need to refresh URL's now that they are all updated to NOT include ″, please advise?
I'm glad we can agree that the Language Switcher issue is solved now.
You wrote:
To Test Bouncing Out of Spanish I simply:
1.] Visited ellasbubbles.com and changed my language to spanish (es.ellasbubbles.com)
2.] Clicked on "Petite" under the "Bañeras con Puerta de Acero Inoxidable" section
CONFIRMED NOT WORKING
I clicked Petite on the hidden link homepage. Please see the attached screenshot petit-link.jpg. But I got the French page: hidden link
I just got an answer from our second-tier supporter. He says that the problem is probably with translating the link into Spanish. The correct link should be:
hidden link
But, as you can see in my screenshot, it is pointing to:
hidden link
So, you should edit the homepage translation to hidden link. There, you will most probably find you inserted the wrong link, and you should replace it with:
hidden link
The weird redirection happens because of the wrong link.
I tried to check it myself but could not access your site. I received this error.
Invalid username or password. Please try again.
Please see the attached screenshot.
Please correct the access details and share them with me if you want me to check it. I'm enabling a private message for the next reply.
DAY 28 STILL NO RESOLUTION WITH WPML ----> This plugin has the slowest long term support I have ever encountered. So many message, 0% accomplished
Itamar, you forgot to enable private message reply; let me guess; another day wasted
This process used to work fine before; we don't need to "update links" anywhere. Our USA (.com) website works perfectly fine. So when we translate your plugin you expect us to manually go update all of the links? What type of suggestion is this
I have left a 1 star review for your plugin for now; the support level is just awful
Itamar, get the problem fixed in your next reply
New threads created by Christopher Amirian and linked to this one are listed below:
I have carefully read your ticket and our internal debug process.
I am sorry that this is taking so unusually long. We are doing our best to overcome those compatibility issues faster, but the fact is that because of their nature, the solution does not always lie with us.
To the point of the current technical issue (the home page redirection between languages), I have asked Christopher to open a new ticket for you, and we will assist you there; this will help us keep things organized and not need to read through dozens of voices we already have in this ticket.
