Product Page doesn't open in German Language but opens in English and Spanish

This thread is resolved. Here is a description of the problem and solution.

Problem: Product Page doesn't open in German Language

Solution: This issue is happening because of a conflict in the slug translation. The category slug *programas-regulares* is translated as *touren* in German. So it is conflicting with *servicios/%category%* translation *touren/%category%*. As per WordPress standards, we can't have the same slug for more than one Post Type or taxonomy.

Changing the slug translation for *programas-regulares* from WPML>>String Translation & resaving the permalinks from Settings>>Permalinks, has fixed the issue.

Relevant Documentation: https://wpml.org/forums/topic/product-page-doesnt-open-in-german-language-but-opens-in-english-and-spanish/#post-14416787

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Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Bigul 1 year, 7 months ago.

Assisted by: Bigul.

Author	Posts
September 16, 2023 at 12:03 am #14405711
jose-miguelP	Hi, When I view my products in German Language they don't appear, instead a 404 page shows up. The product page is viewable in default language and a secondary language but not in German Language. Here is the Link of a sample Product in German : hidden link Here is same link for English product : hidden link I have tried updating translating and I do see pencil icon on the translation. Thanks
September 18, 2023 at 1:15 pm #14412397
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Sorry for the late response because of the weekend. Please check you are using any redirection conditions. Does it happen with all the German Products? Please visit Settings>>Permalins and resave the settings. It may help to clear the issue. Please create a test product, and translate it into German. Then make sure the bug exists or not. -- Thanks! Bigul
September 18, 2023 at 2:02 pm #14412961
jose-miguelP	Hi, this is the product link : hidden link from the header you can switch languages, it opens in english and spanish but not in german Thanks P.s: I have already completed translation and I do see pencil icon in the translations
September 18, 2023 at 4:57 pm #14414347
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
September 19, 2023 at 7:47 am #14416787
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the login information. This issue is happening because of a conflict in the slug translation. The category slug programas-regulares is translated as touren in German. So it is conflicting with servicios/%category% translation touren/%category%. Refer to the attached images for more details. As per the WordPress standards, we can't have the same slug for more than one Post Type or taxonomy. Therefore please change the slug translation for programas-regulares from WPML>>String Translation & resave the permalinks from Settings>>Permalinks. Then clear all types of caches and make sure you are getting the expected results or not. -- Thanks! Bigul