Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem: product variations not updating on secondary langauges

Solution: 1) Backup your site, please don't proceed without creating a backup 2) Go to WPML-> Support ->Troubleshooting and click the below buttons - Set Language information - Clear Cache in WPML - Fix element types collation - Assign translation status to the duplicated content 3) Go to WooCommerce->WooCommerce Multilingual-> Status 4) Click on the troubleshooting link at the right bottom side. 5) On troubleshooting page click on "Sync products variations" and start the process.

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This topic contains 14 replies, has 2 voices.

Last updated by anaisV-2 1 year, 8 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
March 9, 2018 at 4:24 pm #1542003

anaisV-2

hi !

PRODUCT VARIATIONS are still not updated on deutsh version even if i update the french original products. Please see this page for example :
hidden link

thanks

March 12, 2018 at 3:40 am #1543044

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

Have you updated the Deutch version products once you update the French products?

Can you please elaborate a little more so I can better understand?

Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit so if you like make use of "upload an image" below the comment area.

Further, for helping further on this issue I would need some of your site related information such as themes used, plugins used etc. You can easily send this using Debug information settings from WPML. So could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

March 12, 2018 at 12:21 pm #1543473

anaisV-2

hi here is the screenshot
yes i updates both french and deutsch versions several times...
thanks

March 12, 2018 at 5:28 pm #1543904

anaisV-2

hi ! did you get a solution ? thanks !

March 13, 2018 at 6:01 am #1544287

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

This seems unusual, It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

March 13, 2018 at 12:24 pm #1544679

anaisV-2

hi
i already did 1. and it missed my theme customization up...
here is the debug info
its a bit urgent
thanks

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March 14, 2018 at 8:10 am #1545514

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues need some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

March 15, 2018 at 2:59 pm #1547113

anaisV-2

DID YOU FIND A SOLUTION ?
ITS URGENT NOW !!!
THANKS

March 15, 2018 at 5:23 pm #1547306

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Could you please follow the below steps to fix the issue:
1) Backup your site, please don't proceed without creating a backup
2) Go to WPML-> Support ->Troubleshooting and click the below buttons
- Set Language information
- Clear Cache in WPML
- Fix element types collation
- Assign translation status to duplicated content
3) Go to WooCommerce->WooCommerce Multilingual-> Status
4) Click on the troubleshooting link at the right bottom side.
5) On troubleshooting page click on "Sync products variations" and start the process.

Let me know if this helps.

Thanks

March 15, 2018 at 6:04 pm #1547367

anaisV-2

Hi
i did the back up but i dont understand your explanations !!!!!!!!!!
can you please do it ?? its very urgent now
thanks

March 15, 2018 at 10:53 pm #1547540

anaisV-2

CAN YOU PLEASE FIX THE PROBLEM WITH YOUR PLUGIN ?
THAT VERY URGENT !!
THANKS

March 16, 2018 at 2:42 am #1547629

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

I strongly recommend you to perform those steps yourself, could you please let me know which steps are confusing for you?

Also, if you want me to perform these steps please make sure that you provide me permissions after creating the backup, so if anything goes wrong, I will ask you to restore it afterwards.

Look forward to your reply.

Thanks

March 16, 2018 at 12:27 pm #1548005

anaisV-2

YES I GIVE YOU PERMISSION TO DO IT AS I DID NOT UNDERSTAND HOW TO DO IT BY MYSELF !!
BUT MOST IMPORTANT : PLEASE DONT WAIT ANY LONGER BECAUSE THATS URGENT !!!
THANKS

March 16, 2018 at 4:23 pm #1548238

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Could you please check the issue now, I have performed the steps as mentioned above and I can see the variations showing perfectly.

Look forward to your reply.

Thanks

March 22, 2018 at 4:26 pm #1554154

anaisV-2

thanks