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Last updated by konstantinosP-21 2 hours, 2 minutes ago.
Assisted by: Osama Mersal.
Author | Posts |
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February 22, 2025 at 7:07 pm #16736822 | |
konstantinosP-21 |
Background of the issue: Symptoms: Questions: |
February 23, 2025 at 12:33 pm #16737863 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please go to Products-> All Products, switch the language to English, and make sure that the translated products are published, not drafts. Best regards, |
February 23, 2025 at 3:48 pm #16738183 | |
konstantinosP-21 |
Hello thank you for your reply, but unfortunately your suggested solution does not apply in my case. Products, as mentioned on the initial message are already translated and published. Please let me know how to solve this. I can provide you with access to have a look. |
February 23, 2025 at 3:50 pm #16738185 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
February 23, 2025 at 4:44 pm #16738325 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. I checked your products and found that the translated products don't have the timed prices. (Kindly check the attached screenshot) Please edit the translated products, add the time prices, and update them. After that, please check if they appear correctly. Best regards, |
February 23, 2025 at 7:01 pm #16738521 | |
konstantinosP-21 |
Thank you so much for your kind help |