Recipe Media not loading for a translated recipe

This thread is resolved. Here is a description of the problem and solution.

Problem:
The featured image of one of my posts doesn't load in the translated version.

Solution:
The image was resized by an image optimization plugin then became blank in the media library. The issue was fixed with the following steps:

1. Go into the WordPress media library
2. Delete the image from all the secondary languages (You can switch the language from the top admin bar)
3. Edit the post in the original language
4. Select the Media attachments translation options (Kindly check the attached screenshot)
5. Update the post
6. Click on the "Pencil" icon and update the translation (Kindly check the attached screenshot)

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Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 7 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
June 15, 2023 at 4:38 pm #13834233
raduV	I am trying to: Figure out why the feature image of one of my posts doesnt load in the translated version, no matter what. I've tried clearing the cache, uploading/selecting a different feature image, updating the translation after each try, nothing works, all I get is a bugged out image. I even tried leaving the feature image empty, updating the translation and Link to a page where the issue can be seen: hidden link hidden link This is not a singular case, it happens across more translations on the website.
June 15, 2023 at 9:52 pm #13835503
Mohamed Sayed	Hi there, Thanks for contacting WPML support. Please try the following steps and check if the issue is resolved: 1. Edit the post in the original language 2. Select the Media attachments translation options (Kindly check the attached screenshot) 3. Update the post 4. Click on the "Pencil" icon and update the translation (Kindly check the attached screenshot) If the issue persists, create a full backup then go to WPML > Settings > Media Translation > Click on the "Start" button (With all the available options checked) Let me know please how that goes. Kind regards, Mohamed
June 16, 2023 at 10:38 am #13838651
raduV	Hey Mohamed, I have already tried both options before posting here, and nothing changed. Radu
June 17, 2023 at 1:12 pm #13843789
raduV	For anyone having this issue: In case you used smush pro or any other images sizes reduction plugins, and your photos bugged out and turn blank in the media library, make sure that you delete them from each language. Go into the WordPress media library, choose each language and delete all of them from each individual one. The follow the steps that Mohamed mentioned to update them. I recommend to reduce the images sizes before uploading.
June 17, 2023 at 5:02 pm #13844097
Mohamed Sayed	Hi Radu, I'm glad to hear that you managed to resolve this issue. Thanks for sharing the steps with us.