This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to (re)register WPML to your site but encounter an error because it was previously registered under a different account.
Solution:
To resolve this issue, please follow these steps after ensuring you have a full site backup:
1) Log in to your old WPML account where the site was initially registered.
2) Delete the key for the site from https://wpml.org/account/sites/
3) Log out and then log in to your new WPML account.
4) Access your site dashboard.
5) Navigate to Plugins>>Add New>>Commercial tab.
6) Click on the "Register WPML" link.
7) Click on the "Get a key for this site" link.
8) Copy the newly generated code.
9) Return to Plugins>>Add New>>Commercial tab.
10) Register the site with the new key.
For more detailed instructions, please refer to our documentation:
- https://wpml.org/faq/install-wpml/
- https://cdn.wpml.org/wp-content/uploads/2021/09/wpml-generating-a-site-key-for-your-site-automatically.png
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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