Registration page not loading

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Compatibility

This topic contains 33 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author	Posts
June 15, 2023 at 3:54 am #13828957
patrickV-3	Hi We've disabled everything except for buddy boss and wpml and are seeing the same issue on the staging site (we rebuilt staging site so it's an exact sync of the live site). The registration page in FR is blank and some other FR pages don't load as well
June 16, 2023 at 8:17 am #13837361
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will have to escalate this to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
June 19, 2023 at 10:55 am #13850511
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Sorry for the delays. I've just submitted a report to our 2nd Tier Support and I'll come back to you once I've feedback.
June 22, 2023 at 5:13 pm #13879925
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm investigating this with our 2nd Tier Support and I noticed that you've created a registration page for the French language here hidden link . Is this a workaround that you discovered? Also, since our 2nd Tier Support cannot log in to your staging site, I'm sharing your production with him to continue with our investigation. Are you able to restore the French language of the empty registration page so that I could show our 2nd Tier Support?
June 26, 2023 at 1:54 pm #13895947
patrickV-3	Are you able to send a private reply link so I can send the updated login for staging
June 26, 2023 at 3:09 pm #13896759
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Your following answer will be private, which means only you and I have access to it.
June 30, 2023 at 6:01 pm #13925395
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please also share access to your server FTP of the staging site so that I could escalate it.
July 5, 2023 at 1:36 pm #13951163
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've shared your access to our 2nd Tier Support and they will look into this for you again. I will come back to you once I've feedback.
July 11, 2023 at 4:57 pm #14017309
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've updated the credentials for our 2nd Tier Support and this report will be in a queue for review. I will come back to you once I've feedback.
July 24, 2023 at 6:04 pm #14092047
patrickV-3	Hi are there any updates?
July 25, 2023 at 2:47 am #14092863
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've forwarded the credentials to our 2nd Tier Support and they will look into this for you again.
August 1, 2023 at 8:17 pm #14137537
patrickV-3	Hi is there any updates? Thanks
August 2, 2023 at 8:31 am #14139883
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've just checked the report and there are no updates yet. But I've notified our 2nd Tier Support again about this and I will come back to you once I've feedback.
August 3, 2023 at 5:34 pm #14151317
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support checked and both registration pages are now working fine. Did you fix anything on your end? hidden link - en hidden link - fr
August 10, 2023 at 12:53 am #14178879
patrickV-3	Thanks here's what we have uncovered: On the live site I noticed that the link to French registration page, from wp-login, was /fr/register and not /fr/sinscrire. I changed the slug of the French page to /register and it worked… So, I thought, maybe this bug is affecting the other pages. Changed the French activity feed slug from /fr/fil-d-actualite-global/ to /fr/global-activity-feed/ and it worked as well. This issue is only on BuddyBoss pages. They say they work together and are compatible, so I think this is an issue they need to figure out between the two of them. Our library and events work fine, it’s just BuddyBoss. Their senior team said it was a WPML issue the last time I spoke with them. Do you have any insights? Thanks

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