Restore Credit Points

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Tagged: ATE

This topic contains 1 reply, has 2 voices.

Assisted by: Mihai Apetrei.

Author	Posts
July 17, 2023 at 8:36 am #14047345
tungC	Can I restore back credit already use? Before this I use auto translate. Second where I can check content that already translate before this like history.
July 18, 2023 at 8:53 pm #14062081
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Unfortunately, we are not able to refund translation credits that have been used already. We also mention this in our documentation here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#refunds-for-automatic-translation-credits We also pay for these credits so once they are used, we already sent our payment to the translation engine service. You can also find your Automatic Translation Usage Report if you go to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices I hope that you will find this answer helpful. Kind regards, Mihai Apetrei