Saving options error

This thread is resolved. Here is a description of the problem and solution.

Problem:
There was a confusion about saving the options 'Duplicate existing media for translated content' and 'Duplicate the featured images for translated content' within the WPML settings.

Solution:
We recommend understanding that these options are not typical settings that can be toggled on or off. Instead, they are part of the setup wizard for WPML's media translation module. These options appear when you initiate the wizard by clicking the "Start" button. Once the wizard is completed, these options do not persist like other settings on the page. This behavior is by design and is expected. For more details, you can refer to our documentation on media translation here: WPML Media Translation.

If this solution does not seem relevant to your issue, please feel free to open a new support ticket with us for further assistance: Contact WPML Support.

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Tagged: Bug, Exception

This topic contains 6 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 3 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
December 29, 2023 at 2:08 pm #15136853
filippoS-9	Hi, I am not able to save these options: Duplicate existing media for translated content Duplicate the featured images for translated content I want to disable them. This is what Kisnta reported me: "Alright, it seems that the WPML plugin is trying to modify htaccess file upon saving that change in the settings, but kindly note that htaccess is not in use on NGINX server. Here's what I found in the logs:
January 1, 2024 at 7:17 am #15139156
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Before proceeding further, may I ask you to try the following? IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised. - Deactivate all plugins except WPML and its addons and check for the issue. - Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any. - If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023). Please let me know and I'll try my best to help you further on the matter. Regards.
January 2, 2024 at 10:35 am #15142825
filippoS-9	I did deactivate all plugins except the ones of wpml and i changed to theme twenty twenty. The problem still persists. Here a video: hidden link
January 3, 2024 at 7:37 am #15145317
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
January 4, 2024 at 5:45 am #15149161
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I am working on it and 'll get back to you accordingly.
January 4, 2024 at 9:44 am #15149804
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I was able to reproduce the issue on a fresh installation and 've escalated the issue to our 2nd tier team for further investigation. I'll update you as soon as I hear back.
January 4, 2024 at 11:26 am #15150288
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Our team suggests that these aren't actual settings which can be turned off or on, but are "options for the wizard" which runs when you click the "Start" button (see attached). More details at https://wpml.org/documentation/getting-started-guide/media-translation/#id5. So probably these won't be saved unlike other options on this page and this is the expected behavior for these options.