openI
I'm getting server 500 error using WPML in my WP stage page. I have a VPS server and it has the min requirements for using WPML
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hello,
Please, take a look at my previous private reply and let me know when the replication process is done. Thanks.
openI
Hello,
I've migrated the website but I can't see the spanish language as default. Desn't work when changing language too.
openI
Hello,
I've migrated the website but I can't see the spanish language as default. Doesn't work when changing language too.
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks a lot for this, but actually the intention here is not to migrate the whole website, just copy the essential parts in order to replicate the issue. As you can check this message in the Sandbox dashboard:
DO NOT MIGRATE YOUR SITE HERE
Use this sandbox site to reproduce your issue in a minimal environment. Read more about how to reproduce issues to share with support: https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/
So, basically, we only need this setup: Bricks + Give plugins and WPML.
May I kindly ask you to give it another try? If it is too difficult or laborious for you, just let us know and we'll proceed with the investigation.
Keep us posted. Thank you!
openI
Ok, sorry.
It will take me sometime because we need so send the web to production.
If you can please proceed with the investigation because we are getting many 500 errors
Thank you!
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hi there,
It seems the previous website URL hidden link is not working anymore. Could you please review it?
I'm marking your next response as private, if you want to provide new login info.
Looking forward to your reply.
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your reply.
It seems the problem is not reproducible anymore here: hidden link . Have you managed to solve it in the meantime?
About the 'development site' banner, may I kindly ask you to try the steps described on this doc? https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
Please let me know. Thank you.
openI
The problem is still there, could you try switching languages here?: hidden link
About the developer banner, I've just followed the steps you described before I contacted
openI
Deactivating GiveWP PDF receipts solves the problem in my last test
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your reply.
You're right, the GiveWP PDF receipts plugin is causing this conflict alongside with WPML. That's why I mentioned previously that the problem seems to be in your Bricks + Give WP setup, although I can't replicate it in a clean install: hidden link
As a last attempt, may I kindly ask you to contact the Give WP support team and address the issue with them? Since it is related to their plugin, perhaps they will be more able to spot the cause of the problem and solve it.
If they don't manage to fix it, just let us know and I'll escalate it to our second-tier team.
Please keep us posted.
openI
Ok Mateus,
Thank you very much for all your help. I will come again if I the GiveWP can't manage it
Best regards
Mateus Getulio
Supporter
Languages:
English (English )
Portuguese (Brazil) (Português )
Timezone:
America/Sao_Paulo (GMT-03:00)
Hi there,
Sorry, I've forgotten to answer about the development key banner.
Please make sure to clear any existing cache in the website, and also in the browser.
If still not solved, I kindly ask you to open a new thread for it, since our support policy does not allow dealing with two issues at the same ticket.
Thanks for your understanding.