Setting up the plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPML on a new installation where the site immediately started loading 'EN' URLs without having English translations ready. Additionally, the site recognized the original Portuguese content as English, causing functionality issues when attempting to hide the 'EN' language.
Solution:
We recommended the following steps to resolve the issue:
1. Make a full backup of the site.
2. Navigate to WPML -> Languages -> Add / Remove languages, uncheck 'English' and save.
3. Go to WPML -> Support -> Troubleshooting and perform the following actions in order:
- Clear the cache in WPML
- Fix element_type collation
- Fix WPML tables collation
- Set language information
- Reset languages
4. Check the option 'I am about to reset all translation and language data.' and click on 'Reset and deactivate WPML'.
5. Reinstall WPML, setting Portuguese as the main language and English as the secondary language.

After these steps, the issues were no longer reproducible, and the site functioned correctly with the correct language assignments.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

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Tagged: Bug

This topic contains 24 replies, has 3 voices.

Last updated by Mateus Getulio 1 year, 8 months ago.

Assisted by: Mateus Getulio.

Author	Posts
August 21, 2024 at 2:27 pm #16090945
alexandreR-4	Hi Mateus, I'm translating now in the production environment. The Home page is working just fine (hidden link) but other pages like "LNBio" (hidden link) are exhibiting an error -- see the attached file please. Any clues?
August 21, 2024 at 7:27 pm #16092094
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Yes, we can keep the ticket open for that period of time, it is no problem. I checked it and it looks like hidden link is working properly now, did you manage to fix the issue on your end? Thank you.
August 23, 2024 at 10:56 am #16098309
alexandreR-4	Hi Mateus, the problem got fixed by itself (?!) I'll keep translating and my plan is to get back to you next week. Thank you for your assistance! Erik
August 26, 2024 at 6:20 pm #16106361
alexandreR-4	Hi Mateus, I was almost finishing the translation when I clicked to sync menus between languages and suddenly the main menu is gone for both English and Portuguese. I really cannot understand what's going on. Besides, the translation for the main page keep getting lost. Can you help me figure it out? Thank you
August 26, 2024 at 6:21 pm #16106363
alexandreR-4	Changes are being made on the production environment: hidden link
August 26, 2024 at 9:19 pm #16106825
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello Erik, I checked it and it looks like the main menu has been reestablished. The sync feature shouldn't cause these issues to the main language. I'd just like to check how you were able to correct it, I'm avoiding replicating the issue in the live site to debug it from there so I don't affect your users. With regard to the home page, the issue happens to a specific part of it? Or the whole page gets reverted to the original language after some time? Is it random or are there specific steps I can take to force the issue to happen? Thank you, please let me know.
August 27, 2024 at 7:10 pm #16111935
alexandreR-4	Hello Mateus, thank you for your assistance. I'm unable to replicate both the issues: the page reverting to the original language, or the disappearing menu. But I'm now facing a different problem (as shown in the screenshots attached to this message). It's subtle but annoying. Note that in Portuguese, the menus are correctly showing below the corresponding item (1), while in the English version (2, 3), they are all misaligned. Any clues? Best Erik
August 27, 2024 at 9:21 pm #16112242
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello Erik, I looked it but so far I couldn't find a solution. Normally it gets resolved by going to WPML -> Settings -> Custom Field Translation and setting fields with css, style and layout in their name to 'Copy', so that styling can be passed over to the translated site. Can you help me understand how did you create the header? I looked for templates but I wasn't able to find it. Did you use custom code, for example, if I wanted to change the alignment in the Portuguese version so that it is no longer centralized but placed to the right or to the left, how could I do it, what would be the steps? Just hypothetically, understanding how that's customized will allow me to figure out why it is not being applied to the secondary language. Thank you. Maetus
August 30, 2024 at 11:37 am #16124511
alexandreR-4	Hi Mateus, I asked our dev to fix the menu problem in English. I think this ticket can be closed now, if I ever run into another problem I'll submit a new one. Thank you for your assistance and patience! Best Erik
August 30, 2024 at 2:23 pm #16125274
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello Erik, thank you for following up. Glad that you are able to resolve this. Feel free to contact us any time if you need assistance with our products. Kind regards Mateus