Problem: The client was experiencing issues with WPML on a new installation where the site immediately started loading 'EN' URLs without having English translations ready. Additionally, the site recognized the original Portuguese content as English, causing functionality issues when attempting to hide the 'EN' language. Solution: We recommended the following steps to resolve the issue: 1. Make a full backup of the site. 2. Navigate to WPML -> Languages -> Add / Remove languages, uncheck 'English' and save. 3. Go to WPML -> Support -> Troubleshooting and perform the following actions in order: - Clear the cache in WPML - Fix element_type collation - Fix WPML tables collation - Set language information - Reset languages 4. Check the option 'I am about to reset all translation and language data.' and click on 'Reset and deactivate WPML'. 5. Reinstall WPML, setting Portuguese as the main language and English as the secondary language.
After these steps, the issues were no longer reproducible, and the site functioned correctly with the correct language assignments.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
