Setup WPML - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 31 replies, has 0 voices.

Last updated by Kor 7 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
September 29, 2025 at 6:25 am #17439504
kim-tR	Yes, you can disable Translatepress. Can I use your email address for transfering the Translatepress files in English language) Thanks in advance...
September 29, 2025 at 8:37 am #17439962
kim-tR	Hello again... We have tried again - Deactivating Translatepress and clicked setup - Still getting the error message... AI translation still hangs - What can we do? Please help asap....
September 29, 2025 at 11:17 am #17440699
Kor	Thanks for your reply. I can see the issue, and I will forward this back to our 2nd Tier Support for a second look. So sorry for the inconvenience.
September 29, 2025 at 3:13 pm #17441549
kim-tR	Here is link for the Translatepress languge files hidden link hidden link Really hope that we get the problem fixed today... Looking forward for your reply and thx in advance
September 29, 2025 at 3:14 pm #17441554
Kor	Thanks for your reply. Our 2nd Tier Support is still checking on this and I will come back to you once I've feedback.
September 29, 2025 at 3:22 pm #17441633
kim-tR	Hello Kor... Just for your information in the succesfulll BU from the first time, your developer deactivated almost all plugins (incl. Translatepress). Do know if this is the issue with the unsuccessfull installations of WPML. We did activated all the neccessary plugins after the sucessfull installation. You can therefore not only disable Translatepress but also other plugins. Hope it make sense?
September 29, 2025 at 4:30 pm #17441901
Kor	Thanks for your patience. Could you please restore my access? The credentials I've been using no longer works and my 2nd Tier Support cannot login to check.
September 30, 2025 at 3:28 am #17442518
kim-tR	We have sent you a reset code for WP....Please confirm If you can have your developer to also setup the license for WPML, it will be best. We really don't need more delays. Hope for your understanding.
September 30, 2025 at 7:38 am #17442886
Kor	Also, I'm getting this error when I try to reset my login password. Error: The email could not be sent. Your website may not be set up correctly to send emails. Get help resetting your password .
September 30, 2025 at 3:51 pm #17445676
kim-tR	Hello again... Please use: User: email PW: @WPML2025 Also, the password reminder should work again.... Thanks in advance.....
September 30, 2025 at 4:44 pm #17445865
Kor	Thanks for your reply. Our 2nd Tier Support is checking on this and I will come back to you once I've feedback.
October 1, 2025 at 3:09 am #17447005
kim-tR	Hello again... Do you think, we willl be upruning today, or still delay? Also, what can we expect from the Translatepress translations? We just wasted more than a week, Looking forward for your answer
October 1, 2025 at 5:21 am #17447099
kim-tR	Hello... Why don't you answer my messages?
October 1, 2025 at 7:30 am #17447407
Kor	Thanks for your reply. Our 2nd Tier Support still needs a little bit more time to troubleshoot this. My apologies for the delay and the inconvenience. I will come back to you once I've feedback.
October 1, 2025 at 11:17 pm #17450368
kim-tR	Still no response....??? Please let us know if you don't want to fix this problem - Please sse the first date when we reported the issues....

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