Shortcode not available for translation

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Last updated by Roman 2 hours, 57 minutes ago.

Assisted by: Bobby.

Author	Posts
April 16, 2026 at 8:12 am #17973137
Roman	In the footer I have a shortcode implemented for the newsletter form. In the German version it shows. But it isn't shown in the translation editor nor in the frontend of the english version: hidden link I already tried registering the shortcode with help of this article: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/ I have pasted the following XML configuration: activecampaign form css Nothing happens. Can you figure out how to solve this problem?
April 17, 2026 at 10:54 pm #17977576
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, You can use this quick workaround to get it working for now. 1. edit the page in the default language 2. Use the language switcher in the top header and switch to the translation (make sure to exit fullscreen if you can't see) OR (preffered) Switch your translation method for this page only to "Manual" [Edit the page or post in your default language. In the Language section on the right, click the WordPress Editor tab under Translate this Document.] https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ 3. Manually add the shortcode and save. Now this is a workaround and it will work, however, if you want to use the transaltion editor we will need to register it. #1 Add a space before the shortcode or period "." Does that help register it in the editor #2 Share the XML you added by wrapping it in a < code > block here so I can better review it.
April 20, 2026 at 7:14 pm #17982033
Roman	Thank you for your reply. Unfortunately it still doesn't show the english translation. Here is the XML I've added: < code > <wpml-config> <shortcodes> <shortcode> <tag>activecampaign</tag> <attributes> <attribute>form</attribute> <attribute>css</attribute> </attributes> </shortcode> </shortcodes> </wpml-config> < code >
April 20, 2026 at 10:02 pm #17982234
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
April 21, 2026 at 10:09 pm #17985442
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the access details! A few things: 1. Using the element "Raw HTML" will allow you to also pull the shortcode in the CTE editor. 2. When I view the front end I was able to locate the form div, BUT it looks like there is something blocking it from populating. Does Activecampaign check for a specific URL? See my screenshots please.
April 23, 2026 at 9:30 am #17989759
Roman	I don't think that Activecampaign is checking for a specific URL. This is very weird. But there is still no possibility to translate the shortcode? Because the shortcode for the English form of Activecampaign is different then the one for the German page.
April 23, 2026 at 5:28 pm #17991024
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Can you share the shortcode for the translation with me? I would like to test it, as well as testing it on a sandbox When you add the shortcode using the RAW HTML page builder element then yes you can fully translate it within the Editor.
April 26, 2026 at 10:26 am #17995210
Roman	German shortcode: [activecampaign form=1] English shortcode: [activecampaign form=5]
April 27, 2026 at 5:40 pm #17997712
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	- The footer is a Content Block. - In the content block now we are using RAW HTML. - We added the shortcode which is picked up correctly and shown in the CTE editor, where we add the translation for [activecampaign form=5] Problem -> The active campaign form is not shown in the front end. - In editor it shows OK - In the backend editor it shows OK as well - In the visual editor it populates correctly (notice EN fields vs. DE fields) ---------------------- - The div also exists and correctly pulls the ID 5 in the front end, however there is a content blocker being triggered asking for authorisation. This looks like active campaign is blocking the form from rendering. Possibly the settings are not recognizing the /en/ in the permalink and think this contact form is being used in a third party website not associated with the orignal site. I recommend reaching out to their team to confirm this, as I can confirm that WPML is able to pull the shortcode and translate it as expected. ERROR: <script consent-original-src-_="hidden link" consent-required="101830" consent-by="services" consent-id="102090" consent-original-type-_="text/javascript" type="application/consent" consent-blocker-connected-pres="0"></script> Loom video: hidden link
April 30, 2026 at 7:18 am #18004597
Roman	Thank you very much for your help an assistance! I will get in contact with ActiveCampaign to further investigate the problem.