[Resolved] Site is showing as inactive

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you delete the existing sitekey and create a new sitekey to register the site and see if it helps, most of the time creating a new sitekey from here: https://wpml.org/account/sites/ solves this type of issues.

Look forward to your reply.

Thanks

Hello,

We've recently rolled out a new version of WPML plugins. Could you please update your plugins to the latest version? In the new version you can remove the alias from support->Troubleshooting page.

Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days.

If you want to expedite the process and receive the update immediately, follow these steps:
1. Go to the Plugins → Add New Plugin.
2. Click on the Commercial tab.
3. Then, click the "Check for updates" button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Please remember to create a backup before updating, as a precaution.

if the above doesn't help, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks